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Author's profile photo Tony Chu

SAP NetWeaver Customers: Use the Award-Winning Schedule an Expert service for help with Installations.

Are you a NetWeaver customer who needs help installing a SAP landscape? Schedule an Expert can help you – all while saving time and effort, for no additional cost. Try the innovative service that earned a prestigious STAR Award from the Technology Services Industry Association (TSIA).

What is Schedule an Expert?

Schedule an Expert lets you connect one-on-one with SAP product support in a live, 30-minute Skype call with screen-sharing. Book a time that works for you and talk to the same engineer that you would create an incident with – but spend less time waiting for response and resolution for technical issues. Schedule an Expert has significantly fewer interactions or less ping-ponging than traditional written incidents.

How Can Schedule an Expert Help SAP NetWeaver Customers?


  • What are the initial steps and planning considerations when setting up a new SAP landscape?
  • How to migrate a whole landscape from an on-premise to a cloud environment.

BC-INS-* Support Help

With Schedule an Expert, you can book a call with a support engineer and get the BC-INS-* support you want.

The BC-INS-* component handles issues with the Software Provisioning Manager (SWPM) and the SAPinst tool. These install tools are used to:

  • Install/setup SAP systems from scratch
  • To copy and migrate systems
  • To rename a system (SID), and
  • To split the system (Dual Stack Splitting).


There are different versions of the tool available based on the operating system, database and maintenance timeline. During an Schedule an Expert session, a support engineer can assist with these types of technical issues.

Please Note: Upgrades and migrations are booked the BC-UPG-* components, not under the BC-INS-* components. In the next few weeks, we’ll write a second blog that explains Upgrades and Migrations.


IMPORTANT. Neither Schedule an Expert (for new issues) nor Schedule an Expert for open incidents are consulting services. To learn more, go here for an FAQ.

Start using Schedule an Expert for NetWeaver installations, today

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