SAP NetWeaver Customers: Use the Award-Winning Schedule an Expert service for help with Installations.
Are you a NetWeaver customer who needs help installing a SAP landscape? Schedule an Expert can help you – all while saving time and effort, for no additional cost. Try the innovative service that earned a prestigious STAR Award from the Technology Services Industry Association (TSIA).
What is Schedule an Expert?
Schedule an Expert lets you connect one-on-one with SAP product support in a live, 30-minute Skype call with screen-sharing. Book a time that works for you and talk to the same engineer that you would create an incident with – but spend less time waiting for response and resolution for technical issues. Schedule an Expert has significantly fewer interactions or less ping-ponging than traditional written incidents.
How Can Schedule an Expert Help SAP NetWeaver Customers?
- What are the initial steps and planning considerations when setting up a new SAP landscape?
- How to migrate a whole landscape from an on-premise to a cloud environment.
BC-INS-* Support Help
With Schedule an Expert, you can book a call with a support engineer and get the BC-INS-* support you want.
The BC-INS-* component handles issues with the Software Provisioning Manager (SWPM) and the SAPinst tool. These install tools are used to:
- Install/setup SAP systems from scratch
- To copy and migrate systems
- To rename a system (SID), and
- To split the system (Dual Stack Splitting).
There are different versions of the tool available based on the operating system, database and maintenance timeline. During an Schedule an Expert session, a support engineer can assist with these types of technical issues.
Please Note: Upgrades and migrations are booked the BC-UPG-* components, not under the BC-INS-* components. In the next few weeks, we’ll write a second blog that explains Upgrades and Migrations.
Start using Schedule an Expert for NetWeaver installations, today