User defined fields (UDFs) are very powerful and commonly used for daily tasks in various areas such as logistics, financials, service, etc. Many times UDFs are deeply integrated into the business processes and as such, they hold different kinds of data and values that should be often reflected in respective reports.
In order to let you see the complete picture, SAP Business One enables you to use UDFs as selection criteria in Service reports:
This option is available in Service Calls, Service Calls by Queue, Response Time by Assigned to, Average Closure Time, Service Contracts, and Equipment Card Reports.
Available since SAP Business One 9.2, version for SAP HANA PL07 and SAP Business One 9.2 PL07. This tip and all the other tips are available on the Tip of the week community page. You can also visit the Implementation Arena for useful implementation tips.