Product Information
“Edmin” The Community Bot – Launched Dec 2018
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We have launched 19th Dec the SAP Conversational AI technology into the into the S/4HANA Customer Community.
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Deployed scenarios |
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Edmin will pick-up unanswered questions in the community using its knowledge base. There are Lob Q&A bots working in the forums; General Q&A, Finance, Sales, Cross Area and Manufacturing. These bots have over 350 known solutions to common problems |
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The community users can have conversations with Edmin in the chat window. Should this conversation result in a technical question it is forwarded to a Lob-Bot |
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Further planned scenarios for Q1 2019 |
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The bot to sort questions into different LoB pages depending on the context of the question. |
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If a question has not been answered within 48hrs it will escalate it to a moderator or contributor to that relevant forum | |
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Launch Q&A bots for forums Supply Chain, HR, Procurement, Asset Management and R&D |
Great to see Edmin answering some Sales questions already!
Sounds great. Looking forward to some complicated questions for the "Edmin" 🙂
It's cool to see "Edmin" answer the questions.
Looking forward to seeing Edmin's evolution.
Edmin is getting smart by time!
Antony Johnson I've seen Edmin post answers to some questions posed, how do we mark whether Edmin's answers are correct or off base to help it learn? I've only seen that we can mark its answer as best, what if it is incorrect or not on topic?
Hi Ryan, If an answer is wrong you just leave it and we will make sure it gets deleted. We will launch some new features soon which should deal with this issue most of the time.
Eva Stergiou Glad to hear it and excited to watch and participate in Edmin's evolution.
Eva Stergiou Danielle Beeken Hi Eva & Danielle, do you mean you will delete the wrong answers from Edmin? Is there any update on the feedback functionality to Edmin's reply?