SAP Business ByDesign Service: Project, standard and repair service

Embedded selling of services and it’s execution as standard or project service is ByDesigns core strength. This includes:

• Customer Contract Management
• Order-to-Cash (Project-Based Services)
• Order-to-Cash (Standardized Services)
• Request to Resolve
• Field Service and Repair
• Customer Return Management
• Product Catalog Management
• Rebate Management
• Most important business objects are: Service request, service order & contract, service confirmation, service entitlement (e.g. warranty), return, invoice

Here you find a blog which explains contract management together with field service and repair scenario.