Product Information
SAP Business ByDesign Service: Project, standard and repair service
Embedded selling of services and it’s execution as standard or project service is ByDesigns core strength. This includes:
- Customer Contract Management
- Order-to-Cash (Project-Based Services)
- Order-to-Cash (Standardized Services)
- Request to Resolve
- Field Service and Repair
- Customer Return Management
- Product Catalog Management
- Rebate Management
- Most important business objects are: Service request, service order & contract, service confirmation, service entitlement (e.g. warranty), return, invoice
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