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CTI Live Activity inbound call search – Part 2: Filtering search

INTRODUCTION

Live Activity center uses Enterprise Search Framework (ESF) to search for objects. The aim of this document is to provide information about the way to add KUT extension fields into Enterprise Search and how to consume them through Live Activity.

For those cases where you want to add PDI extension fields, instead of KUT fields, look at this other post I wrote.

 

WHAT IS ENTERPRISE SEARCH

SAP Enterprise search helps you find apps and central business objects from the search bar. This is a search solution providing unified, comprehensive, and secure real-time access to enterprise data and information from within and outside of a company. The search returns both structured data (business objects) and unstructured data (HTML files, presentations, documents) from SAP systems and other search providers and allows direct access to the associated applications and actions.

Every application that uses SAP NetWeaver as its underlying technology platform can use Enterprise Search as the technology for basic searches. Enterprise Search allows you to search all structured data in an application in a unified way. Enterprise Search contains tools for creating and changing search models.

 

HOW TO ENHANCE LIVE ACTIVITY SEARCH

On the following screens, I will show how to extend Enterprise Search through a field that was created through KUT; this would not apply for a field created through PDI.

Let’s say we want to add a field called Account Group into Accounts. For achieving that, we need to access through HTML5 client into any Account and jump into Adaption mode in order to add a new field.

Click on New Field button and fill in the details as per your requirement:

After creating and adding the field into the screen, enter into its Properties and then, into Field Definition:

Next, click on Enterprise Search tab in order to make this field available for Account objects:

Mark the Account object and Save:

Access into Live Activity, search for Accounts, click on Advanced Filter and look for your newly created field:

Hope you find this blog useful for you. Feel free to leave comments and queries on it, they are very welcome!

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