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Author's profile photo Dawn Gruszewski

Enhance your digital support experience with SAPs built-in support

In this blog you will learn the current and emerging capabilities of SAP’s built-in support tool and how it seamless integrates contextual knowledge to guide a user to a fast solution.


Built-in support offers you the tools and content of Product Support built into all SAP products through an embedded Digital Support Assistant using SAP CoPilot.

This solution based on ML and AI technology is currently available for SAP S/4HANA Cloud and will be extended for more SAP solutions in the near future.

What is built-in support?

SAP’s built-in support helps you getting support right within a product. It only takes one-click to access live support, SAP experts and peers when you need it.

Your Digital Support Assistant provides a personal conversation and guides you intelligently and efficiently to get an answer. Communicate with your Support Assistant through natural language and receive context sensitive knowledge and help based on your needs.

What are the benefits?

SAP’s built-in support provides you proactive push of helpful content, recent actions and bench – marking of best practices.

It is part of our overall harmonized omnichannel support experience. You have access to intelligent issue detection and prescriptive when you need it. Also, you may access the community inside of the product for added guidance. In addition, you receive critical context sensitive support alerts.

How to access?

You can get help right inside of your product as you complete tasks. This means, you have easy access to tools and content of Product Support from SAP CoPilot. SAP CoPilot is an integral part of the SAP Fiori 2.0 Launchpad. This digital assistant can be called whenever needed. The initial roll-out took place for SAP S/4HANA Cloud Edition.

More innovative solutions to come in the near future.

For additional discussion on this topic and redefining care for the user experience, please review our Digitalist article here .

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