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Author's profile photo Shalin Roger B

Charm Approval via My Inbox – SolMan 7.2 SP 7


Hi All,

We now have one of the greatest feature delivered by standard in Solution Manager 7.2 – Approval of Charm through My Inbox. I am writing this blog on how to set-up this application using Solution Manager as the embedded front-end.

This blog will help you to;

  1. Actions in the Approval assignment block of a change request document.
  2. Preliminary Import approval for Normal Change Document shall be done.
  3. Approve an Urgent Change document to be imported to Production.

Further, by introducing various logics in configuration, we will be able to achieve various approvals in Change Management through My Inbox or use it for processing changes from Mobile.



This feature shall be configured in Solution Manager from the release 7.2 and SP 7.

Add-On Components

Install the latest patch of the below mentioned Add-On components;

  1. UIX01CA1 – Release 200
  2. IW_PGW – Release 100

Creating RFCs for System Aliases

We will need an ABAP and a G Type Local RFCs. For the ABAP, we shall use NONE which will be available by default. The G type RFC must be created like below;

Maintaining the System Alias

You will be needing the below highlighted two Aliases. The LOCAL_SM would already be available by default, make sure software version is set to DEFAULT. Create another alias and make sure to mark the “For Local App” as shown in the screenshot and Software version as “/IWPGW/TCM”.

System ID and Client must be maintained for both the System Aliases.

In case you receive an error like /IWPGW/TCM is not found in /IWFND/I_COCCOL, please verify the below;

  1. if you have installed the latest patch of the IW_PGW component.
  2. If the below entry exists in the SPRO node shown below

If the above points are verified and still you receive the error /IWPGW/TCM is not found in /IWFND/I_COCCOL, navigate to SM30 and maintain the below entry in the table /IWFND/V_COCCOL.

Once this is done, System aliases can be created successfully.

Assigning Data Provider to Data Models

Navigate to the below SPRO path,

Maintain the below entry,

Activation of Services

Activate the below highlighted applications with LOCAL_SM as system alias.

Activate the below highlighted service with the system alias that is mapped to the G type RFC.

Mapping the Workflow Actions for Change Request

Navigate to the below highlighted SPRO node,

Maintain the below highlighted entry. This is the ID of the workflow for Change Request and the Approval step in IT.

Select the workflow entry and double click on the Decision Keys,

Maintain the below and Save,

To Approve Normal and Urgent Change

To approve the Normal and Urgent change through the My Inbox application you need to maintain a parameter in the respective action definitions. Navigate to SPPFCADM. Select CRM_ORDER and click on “Define Action Profile and Actions”.

Select the below two action definitions from Normal Change Action profile and Urgent Change action profile and maintain the parameter as shown.

Parameter to be set,

Configuring the Launchpad

Navigate to the launchpad customising page (/UI2/FLPD_CUST transaction) and copy the configuration of the below highlighted tile and create your own tile,

You can configure the Parameters in the configuration page with additional parameters as shown in the “Application Configuration” link in the Reference section of this document.

Once New catalogue and Tile is created, assign them to a Group and map them to a PFCG role and assign the role to the user.


Once the above steps are implemented, you will be able to use the My Inbox application in Solution Manager for approving Change Requests, Urgent Changes to Production, Preliminary Import of Normal Change to Production and also many more approvals by including own logic.

I have given below few screenshots of how the application would look like after the implementation.




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      Author's profile photo Roopesh Kumar
      Roopesh Kumar

      Neat and cleanly explained with issues and fixes. Good work.

      Author's profile photo Anand Shetty
      Anand Shetty

      Nice blog Shalin.


      I have a question. In my case, I have a hub gateway (central FLP) that has the UIX01CA1 component and now I have to connect to a backend 7.2 SOLMAN.

      My understanding is to install IW_PGW component on SOLMAN so that I can add the odata service from Gateway and then add the AI_CRM services also from the backend.

      Please let me know if this is how you proceed?


      Author's profile photo Thiago Pereira
      Thiago Pereira

      Hi Anand,


      Were you able to configure the application in FLP? Could you explain how you got it? I have the same scenario.

      Thank you.

      Author's profile photo Coco Li
      Coco Li

      It is very useful to configure My Inbox.

      So does it work to customizing status for ZMCR/ZMMJ/ZMHF? Just add below parameter?

      how about the situation if i add second Approval procedure for ZMCR?







      Author's profile photo Coco Li
      Coco Li

      please refer to SAP Note:

      2793640 - Change Request Management: Supporting custom PPF action approval workflows in Fiori MyInbox


      Best Regards,


      Author's profile photo Alexandre SABATIER
      Alexandre SABATIER

      Great blog! For the missing *TCM* entry, you can also implement SAP Note 2325795.

      However, the entry "ZTM_TGW_SVC_MODEL_0002"_BE for Software Version "/IWPGW/TCM" should be created automatically when crating the service for your System Alias in /IWFND/MAINT_SERVICE.

      PS. You'd also need to activate the SICF (ui5) service "ca_fiori_inbox" so the Launchpad app can start.

      Author's profile photo Bharath Emme
      Bharath Emme

      Dear shalin,

      I performed all the steps mentioned by you but my inbox is unable to read the tasks.

      it is giving below error. please help

      020-04-23 16:40:14.575985 The following problem occurred: HTTP request failed500,Internal Server Error,{"error":{"code":"SY/530","message":{"lang":"en","value":"Task Facade not implemented for provider."},"innererror":{"application":{"component_id":"OPU-BSC-TGW","service_namespace":"/IWPGW/","service_id":"TASKPROCESSING","service_version":"0002"},"transactionid":"63364A67D86044A694D838BF70B4E8AD","timestamp":"20200423142843.3850390","Error_Resolution":{"SAP_Transaction":"Run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details","SAP_Note":"See SAP Note 1797736 for error analysis ("},"errordetails":[{"code":"/IWBEP/CX_MGW_TECH_EXCEPTION","message":"Task Facade not implemented for provider.","propertyref":"","severity":"error","target":""}]}}} -

      Author's profile photo Sandhya Baja
      Sandhya Baja

      Hi Team,


      I have an issue in Charm,  CCB approval  & CCB approval Date fields are not visible to one user even though both users assigned with same roles. please suggest!


      Thanks & regards,


      Author's profile photo Shalin Roger B
      Shalin Roger B
      Blog Post Author

      Does the user have the same business role as others who can see the field ?

      Business roles are either assigned as user parameters (CRM_UI_PROFILE) or PFCG role. But looking at your comment, it is worth checking user parameters.

      Author's profile photo Sandhya Baja
      Sandhya Baja

      Thank you Shalin, Initially I have checked only Authorization roles and didn’t check Business roles.

      Later checked the Business roles and this is the issue with Business role only.


      But have one doubt, where we can see the these CCB fields maintained in Business as both users have assigned business roles which are different.

      These 2 business roles have common values except Role Config. Key. I have tried search in Role Config. Key but unable to find any.


      Please help me!


      Thank you

      Author's profile photo uddin Mohammed Zohaib
      uddin Mohammed Zohaib



      I have a doubt Can any one please help.

      For RFC routing approval in My Fiori Inbox is to a particular Business partner with this method is working fine. And the users able to approve it Via My fiori Inbox


      How about Normal Change and Urgent Change, If say we have Custom Status "Quality Validation Approved"  And This has to be triggered in MyInbox of a particular user maintained as PF Say "Quality Manager" in Normal Change and Urgent Change.

      How do we route CD approvals to different Users at different statuses? Can you please guide