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If you are one of the thousands of SAP customers who are still happily running SAP CRM on premise, you’re probably already aware that SAP continues to actively invest in, and enhance, SAP CRM!

SAP has not announced any end-of-life date for SAP CRM on-prem, which, as part of the SAP Business Suite, is currently guaranteed to be supported via mainstream maintenance through at least 2025. Currently there are no plans to end or replace SAP CRM.

While SAP also develops other Cloud-based solutions in parallel, as part of the SAP C/4HANA, SAP also continues to invest in our legacy on-premise solutions such as SAP CRM.

In fact, SAP recently just wrapped up the CRM2018 round of the SAP Customer Connection program in which SAP delivered dozens of  new customer-requested enhancement to SAP CRM on-premise including

  • “Fiori-style” Belize theme available for SAP CRM
  • Ability to easily switch between CRM business roles
  • Prominently display open items (in bold) in Interaction Center
  • Split screen to edit two seperate CRM objects in parallel
  • “Save and Go Back” option for all CRM business transactions
  • Mass change of employee responsible in Activity Search
  • And much, much more…

Fiori-style look and feel for SAP CRM using Belize theme

Prominent display of open items in Interaction Center via bold font

Mass change of employee responsible for Activity Search results

You can find the full details about the CRM2018 enhancements here.

 

**Important** It’s now time to start planning for CRM2019! The collection phase for CRM2019 opens in next week on Wednesday, October 24.

This year the scope of the CRM2019 customer connection program will be expanded to also include SAP Contact Center (formerly SAP BCM), SAP’s optional omni-channel communications management software that enables CTI capabilities in SAP CRM Interaction Center.

Click here to for details on the kick-off call: https://influence.sap.com/sap/ino/#/blog/1287

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