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FAQ for SAP Business One Service mobile app

What is the SAP Business One Service mobile app?

The Service app streamlines job management for mobile service workers who provide on-site services for customers. The app features include: mobile access to customer records, bar-code scanner, speech to text and the ability to place a sales order, enabling the user to easily and efficiently review and resolve assigned service tickets.  

The app is available since June 2018, see the announcement here.  

For Details, see this overview presentation or watch one of the videos about it on youtube. There’s also a new series of 5 great videos available, see this blog.

What’s the difference between the SAP Business One Service and the SAP Business One mobile app?

Besides the dedicated service focus of the SAP Business One Sales mobile app, it leverages the Service Layer of SAP HANA. 

How can I install this mobile app?  

  • You can install SAP Business One Service for iOS from the Apple iTunes App Store.
    The app is optimized for iPhone devices.  
  • Android app is available since December 2018 on Google Play.

Can I try this mobile app even if I do not have an SAP Business One installation?

Yes, even without SAP Business One running your business, you can try the mobile app now, free of charge using a demo logon. SAP provides a Business One environment that you can connect to instantly. Begin your free trial in two easy steps:  

  1. Install the free app on your mobile device
  2. Start the app and use the demo option in the settings for logon, select Demo Server: Germany – Powered by SAP HANA

I am already using SAP Business One. Are there any requirements for using this app?

To use the mobile app for your business, you must be running SAP Business One 9.3, version for SAP HANA and Service Layer installed on the SAP HANA Server. Additionally, each mobile user needs a professional, limited CRM, starter package, or mobile user license of SAP Business One.

I am not using SAP Business One yet. Where can I find more information about the application?

Visit our web site and find more Information about SAP Business One. For information in your local language, select your country from the Country Sites page and then go to the SAP Business One page using the menu selections: Solutions -> Solutions for Small and Midsize Enterprises -> Business Management -> SAP Business One.

How do I access the User Guide for SAP Business One Sales mobile app?

Find the detailed User Guide for iOS here, for Android here. You can also access it within the app, simply choose the “Online Help” in the menu.

Further plans for development can be found in our SAP Business One road map.

For improvement suggestions (aka DRQ or ideas) please use our roll-in channel Customer Influence session for SAP Business One. This blog gives you general information on CIS.

We look forward to any further feedback, questions, or discussions about our app here in the SAP Community.

Hope this helps you!

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      Author's profile photo TOTAL Care
      TOTAL Care

      Any plans for Android?

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Unfortunately I am not allowed to make a commitment here 😉 please have a look at our upcoming roll-out materials. Thanks for your understanding.

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hi Total Care, have you seen the Android app yet? Hope you like it.