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Author's profile photo Gokul Anantha

Integrated email & SMS service from SAP Digital Interconnect is a critical last-mile connect for SAP Marketing Cloud

Beginning 2nd half of 2016 ; we , at SAP Digital Interconnect, added email as an API led digital business service to our portfolio, expanding the ability for consumer platforms ( such as SAP Marketing Cloud) to engage using multiple channels such as SMS, In-app Push and email using a single in-house service.

Why Email?

Email offers some unique channel advantages:

  • Email  boasts the highest number of worldwide users ~4 billion
  • New public cloud driven businesses increasingly use a JSON/ RESTful API based email service
  • Despite social networks and messaging platforms commanding ever-increasing subscription, email continues to be a highly relevant communication channel with a low cost per engagement.For e.g. Consider the below statistics on cost per engagement (tabulated based on internal and industry research)

* Industry estimates

  • Finally, Using email & SMS in conjunction is a great way to optimize engagement with SMS providing the benefit of immediacy in engagement ( >90% read rate within 30 minutes of receiving an SMS).

In line with a “One SAP” approach; email from SAP Digital Connect is also pre-integrated with SAP Marketing Cloud(For SAP Marketing Cloud 1608 or younger and SAP Hybris Marketing (On-Prem) 1602 or younger), offering SAP customers a seamless One SAP experience. SMS capabilities are already integrated with SAP Hybris Marketing Release 1502 or younger.

An end-to-end view of how this comes together is pictorially represented below:

An End-to-End service 


For SAP Marketing Cloud customers; getting started with email is easy

With a few provisioning steps ; the tenant is up and running to execute an email campaign. Here is a quick overview:

1 Subscriber list management is critical for local regulatory and data privacy requirements.

A more detailed help guide is also available as part of the SAP Marketing Cloud help documentation here ->

Please use the look up path as below:

  • Integration Scenarios > Outbound > Sending Emails and Text Messages > Setting up Service provider for emails and Text Messages

Write to us

Along with SMS and in-app push; email from SAP Digital Interconnect is a great way to optimize consumer engagement. While Email comes pre-integrated as a service with SAP Marketing Cloud ( with 100+ customer adoption and 70+Million emails monthly) ; the service can also be plugged into any other consumer platform or application using the email API from SAP Digital Interconnect.

For more information on the email or multi-channel API; or an opportunity around SAP Marketing Cloud or SAP Cloud Platform or a custom use case for SAP Digital Interconnect, please reach out to one of us at SAP Digital Interconnect. We are happy to help.

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      Author's profile photo Andreas Tiller
      Andreas Tiller


      can you update this link