Haven’t tried Schedule an Expert for open incidents, yet? Then you’re missing out. Get faster resolution and technical support for open, high priority incidents – at a time that is convenient for you. A new video shows you how to use the service to connect with SAP product support in a live, one-on-one 30-minute call via Skype for Business– all at no additional cost.
3 Ways Schedule an Expert Can Help You Resolve Open Incidents Faster
The service is ideal if you:
- Want to reduce ping pong and time-to-solve your open incident.
- Would prefer a live conversation with the assigned support engineer about the technical details of your open incident. You can even share your screen to show your issue in real-time.
- Want to involve your key users or consultant in a session with your support engineer. Book a time that works for everyone.