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Author's profile photo Ani Koycheva

Guided Answers for SAP Cloud Platform

Have you looked for troubleshooting information about SAP Cloud Platform recently? Did you find it at different places such as SAP Help Portal, Community wikis, FAQs, KBAs, SAP Notes, at SAP Support Portal, etc.?

Now you have all these resources in one place where you can explore a plenty of step-by-step solutions to a wide range of issues that may occur in your work with SAP Cloud Platform. And here they are –  the Guided Answers for SAP Cloud Platform!

This brand-new self-service for troubleshooting of technical issues provides you with a unique support experience. It facilitates you to find the best answer of your problematic scenario with simplicity and ease, as the application is built on the SAP Cloud Platform using SAPUI5 and the high SAP Fiori standards.

At the end of each solution, you have the option to let us know whether the issue was resolved or not, and start an expert chat, schedule an expert, open an incident or search for another guided answer.

The possibility of submitting a real-time feedback guarantees that this is an ever-evolving system with constantly updated content.

Don’t miss it and enjoy! ?

 

 

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      9 Comments
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      Author's profile photo Phil Cooley
      Phil Cooley

      This is really cool I have to say. Troubleshooting areas sometimes can be cumbersome and take heaps of time so this I am sure will be a great tool.

      Thanks for sharing Ani Koycheva - somehow me thinks this will get alot of traffic.

      Author's profile photo Ervin Szolke
      Ervin Szolke

      Hi Phil Cooley ,

      Thanks for the feedback, we have put a lot of effort with Ani Koycheva and a with lot of other experts to make this SAP CP Guided Answer a great self-service tool for our customers. Hopefully soon we can add more content like among others SAP WebIDE and Workflow related issues.

      Regards,
      Ervin

      Author's profile photo Ervin Szolke
      Ervin Szolke

      Hi Everyone,

      We have now added SAP Web IDE Guided Answers as well. See latest News section at https://ga.support.sap.com/dtp/viewer/index.html#/tree/2065/actions/26547
      The tree is also reachable from "Services" --> "I have a problem with a specific service".

      Enjoy 🙂

      Cheers,
      Ervin

      Author's profile photo Ervin Szolke
      Ervin Szolke

      Hi Everyone,

      please note, now the CPI guide is available from the SAP CP main tree https://ga.support.sap.com/dtp/viewer/#/tree/2065/actions/26547:26549:28901:28748

      See also the blog https://blogs.sap.com/2019/06/05/sap-cloud-platform-integration-troubleshooting-guide-available/

      Regards,
      Ervin

      Author's profile photo Ervin Szolke
      Ervin Szolke

      SAP Cloud Platform Workflow tree is now available too

      https://ga.support.sap.com/dtp/viewer/#/tree/2065/actions/26547:26549:28901:36618

      Author's profile photo Klaus Billig
      Klaus Billig

      Hi, what I miss is a keyword search within Guided Answers. Guided Answers only guides me through a predefined set of questions and answers. If my question or answer does not exactly correspond to what is predefined, I get lost soon within the tree. There should be a keyword search which also filters out questions and answers that are similar to my request, so that I can also find related questions and answers.

      Author's profile photo Jonathan Wiens
      Jonathan Wiens

      Hello Klaus,

      If you utilize the SAP Guided Answers application search as the means to find your Guided Answers, then there is a keyword search functionality.

      I think it is best illustrated by an example.

      If I go to: ga.support.sap.com  and enter in the search bar the code ORA-01017

      I see a list of four returned Guided Answers.  Each of these results is returned as containing or being related to that search term.

      In the search result listing, with each listing there is a "Details" button.

      If you click on that then you see something similar to the screen capture below.

      Guided%20Answers%20Keyword%20Search

      Guided Answers Keyword Search

       

      The details button show each action/node within the Guided Answers tree and highlights those which contain the search term.  If you subsequently click on one of those, it will open the tree to that specific point in the tree.

      This may not be exactly the keyword search implementation you were thinking of but hopefully that helps to more easily navigate the Guided Answers tree.

      I hope that is of some help.

      Sincerely

      Jonathan

       

      Author's profile photo Klaus Billig
      Klaus Billig

      Thank you Jonathan for your detailed answer. Ich know this kind of keyword search over all Guided Answers. But what I mean is keyword search within a Guided Answer, that is when I have navigated into a tree branch but cannot find the solution I am looking for. Of course I can navigate back via the breadcrumbs on the left hand side, but what I'd like to have is a "search within this document" for keywords, as we have it at https://help.sap.com .

      Kind regards,

      Klaus

      Author's profile photo Jonathan Wiens
      Jonathan Wiens

      Thanks Klaus,

      I understand your meaning now and I can see how it would be helpful to have a search within the current tree itself.  I will take that to the teams to discuss as an enhancement request.

      Thanks for your input.

      Sincerely,

      Jonathan