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Source: SAP

 

Hosted by Chris Kernaghan

Recording replay is here

Chris is looking forward to SAP TechEd Las Vegas

Audrey Stevenson defines reputation

We’re on social networks

We have a digital representation – it has online value

It’s a reflection of what others think of you; value of those contributions

You can influence it; it is a product of your actions

Members should pay attention to it

 

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Role icon

Legacy platform reputation from SCN

Content related statistics

Reputation profile elements

Member since date since user name (date that profile was created in system

Link profiles

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Source: SAP

Author’s role icon – what is their standing in the community? Moderator, employee?

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Source: SAP

Karma credits – not visible to everyone; not public

Moderators have a view in a different page

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Source: SAP

My missions – avatar dropdown, select my missions

See progress of badges

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Source: SAP

Email notification settings

Also appears in activities stream

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Source: SAP

Members of the month

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Source: SAP

Privacy setting to have profile visible

Discussion

Jason Cao: Making your profile visible is a good distinction between brand and reputation…

Jason Cao: a visible profile supports branding ourselves, whereas contributing to the community and sharing our knowledge improves our reputation.

Q&A

Ervin: are there more missions?

Audrey will be writing a blog post today – missions and badges for SAP TechEd attendees

Ervin: Today we have Karma points; are you looking into a reputation score?

Audrey: looking into those things; can’t comment on those things

Ervin: Rewarding answer accepted, any chance of rewarding those who accept the button? Easy to misuse the system; more use the accept button

Audrey: Issue with using accepted answers with mission – too much noise in the past; looking at good behavior encouraged without encouraging cheating

Panel:

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Source: SAP

Their journey to Member of the Month

Matt is joining from a Peru film shoot

Q: How did your journey with SAP community begin? Consume or lurk?

A: Matt: never posted, just searched for years. Doesn’t recommend waiting that long

2015 – ran into an unusual problem, found an answer, didn’t see anything published anywhere on it, and then wrote a blog post on the Community

Started answering questions

Barbel- mostly lurking, trouble with workflow, posted a question, someone suggested she write blog posts

Sharath – similar suggestion, fear of first post

Jason Cao: @Sharath, coupled with fear is courage to overcome this fear. Great achievement and role model for those in our community to find courage.

Q: How get past fear of first post?

A: Sharath – checked that his content wasn’t already written

Reassured by comments and views

Matt – now a moderator

Jason Cao: Our moderators are our community’s unsung heroes. Big thanks to this group of dedicated members.

Q: What are their favorite activities, where do they find the time?

A: Sharath – love blogging, tries to answer questions more, better contact for the person

Barbel – only became active a few months ago; a community member suggested to her that she blog; getting encouragement

Matt – saw that other people may need, and it is not documented anywhere

Matt – in the missions for the fun; didn’t think beyond that; growth of reputation was organic

Q: Benefits of building reputation?

A: Barbel: Try to focus on sharing; likes interacting with online global communities

Matt: met people in the community

Sharath: humbling to connect to community, opportunity to learn more and network

Q: Recommendations?

A: Barbel – read rules of engagement and follow them. Read blog post/topic and interact with it

Sharath – look through network to see if content is there already; be respectful in approach with community

Matt – treat people nicely; it will grow organically

Community Calls: https://wiki.scn.sap.com/wiki/x/4KjnH

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