SAP Community Reputation Call Webcast Recap
Hosted by Chris Kernaghan
Recording replay is here
Chris is looking forward to SAP TechEd Las Vegas
Audrey Stevenson defines reputation
We’re on social networks
We have a digital representation – it has online value
It’s a reflection of what others think of you; value of those contributions
You can influence it; it is a product of your actions
Members should pay attention to it
Legacy platform reputation from SCN
Content related statistics
Reputation profile elements
Member since date since user name (date that profile was created in system
Author’s role icon – what is their standing in the community? Moderator, employee?
Karma credits – not visible to everyone; not public
Moderators have a view in a different page
My missions – avatar dropdown, select my missions
See progress of badges
Email notification settings
Also appears in activities stream
Members of the month
Privacy setting to have profile visible
Jason Cao: Making your profile visible is a good distinction between brand and reputation…
Jason Cao: a visible profile supports branding ourselves, whereas contributing to the community and sharing our knowledge improves our reputation.
Ervin: are there more missions?
Audrey will be writing a blog post today – missions and badges for SAP TechEd attendees
Ervin: Today we have Karma points; are you looking into a reputation score?
Audrey: looking into those things; can’t comment on those things
Ervin: Rewarding answer accepted, any chance of rewarding those who accept the button? Easy to misuse the system; more use the accept button
Audrey: Issue with using accepted answers with mission – too much noise in the past; looking at good behavior encouraged without encouraging cheating
Their journey to Member of the Month
Matt is joining from a Peru film shoot
Q: How did your journey with SAP community begin? Consume or lurk?
A: Matt: never posted, just searched for years. Doesn’t recommend waiting that long
2015 – ran into an unusual problem, found an answer, didn’t see anything published anywhere on it, and then wrote a blog post on the Community
Started answering questions
Barbel- mostly lurking, trouble with workflow, posted a question, someone suggested she write blog posts
Sharath – similar suggestion, fear of first post
Jason Cao: @Sharath, coupled with fear is courage to overcome this fear. Great achievement and role model for those in our community to find courage.
Q: How get past fear of first post?
A: Sharath – checked that his content wasn’t already written
Reassured by comments and views
Matt – now a moderator
Jason Cao: Our moderators are our community’s unsung heroes. Big thanks to this group of dedicated members.
Q: What are their favorite activities, where do they find the time?
A: Sharath – love blogging, tries to answer questions more, better contact for the person
Barbel – only became active a few months ago; a community member suggested to her that she blog; getting encouragement
Matt – saw that other people may need, and it is not documented anywhere
Matt – in the missions for the fun; didn’t think beyond that; growth of reputation was organic
Q: Benefits of building reputation?
A: Barbel: Try to focus on sharing; likes interacting with online global communities
Matt: met people in the community
Sharath: humbling to connect to community, opportunity to learn more and network
A: Barbel – read rules of engagement and follow them. Read blog post/topic and interact with it
Sharath – look through network to see if content is there already; be respectful in approach with community
Matt – treat people nicely; it will grow organically
Community Calls: https://wiki.scn.sap.com/wiki/x/4KjnH