Re-imagine Business Processes- Adopting Disruptive Technologies (Series 1/5)
Re-imagine business processes to leverage the true potential of Digital Journey of Cloud, Analytics, AI, ML, RPA, IOT & Blockchain
The sparkling words – “Digital, Cloud, Analytics, AI, ML, RPA, IOT and Blockchain” have moved beyond CIO and CDO. Everyday conversation of business and functional leaders of the most progressive and innovative businesses now includes tech.
IT leadership team is no longer about CIO alone. It now comprises of the business who have decades of experience running the business. These business leaders, have pervasive and persuasive understanding of technology. They know that “Digital technologies” like Cloud, Analytics, AI, ML, RPA, IOT and Blockchain can empower them with not just their innovation and disruption potential but will also provide them with tools they need – automation based on actionable data and insights.
Technology renders limited value unless it can enable new efficiencies in business processes.
It is therefore no surprise that, in real world, the first and very basic question remains the same “how and where” to best employ digital technologies. There are tens of ways to solve one problem and to optimize the processes. Is digital the answer?
Business Process Re-engineering
Business process reengineering is the time-tested tool and the very first step to realize the disruption. It presents us with amazing opportunities to create and deliver compelling services using the power of innovation.
Design thinking can enable fundamental and radical redesign and reinventing of the business process. Digital Discovery Workshop synthesises the necessary justification, calibration and recalibration of use cases from the lenses of cost, feasibility and viability and is definitely the most suitable for the purpose of defining those viable and feasible processes for the use cases that can stay relevant to regulations and standards while promising agility.
Define the Limitations – Important, because digital may not make a viable alternative for you.
IT leadership can set the things in motion by forming a core team to lead the organization to the world of disruptive technologies. Call it the “Digital Use Case Group” – a group comprising of functional consultants, architects, ICT professionals, data analyst, system experts, security experts as needed with the charter to define use cases, develop business case, undertake impact assessment and outline budgetary requirements.
Think disruption, Be ambitious
Disruptive is not about small incremental changes.
It means to eliminate the expensive and inefficient business processes and even if that asks to abandon the old sometime archaic rules and procedures that have been used up to that time that might not add value in new world and creating new (including unimagined) ones. It is time to shorten cycle times through the introduction of simpler and more streamlined operations. Motivations could arise from industry and technology movements as well as internal use cases
POC- Showcase the promise and prove the point
The businesses are convinced of the dramatic improvements in critical contemporary measures of performance that disruptive technologies can bring about and are ready to embraces the challenges of disruption.
For business functions, POC is a way to garner support and showcases the promise. POC proves the technical viability of the compelling new use cases and also enables the CIOs fine-tune the performance metrices and establish the basic parameters of resource rationalization, operational efficiency and adoption risks.