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Author's profile photo Andrea Wedderburn

New in Launchpad: SAP streamlines Expert Chat & Contact Us menu for improved support help

SAP is updating Expert Chat and the Contact Us menu in the SAP ONE Support Launchpad, so you get streamlined support help. Expert Chat is SAP’s live chat function that instantly connects you to technical experts who specialize in a range of issues.  What’s changing?

New Tile Expert Chat Tile & Menu

On My Home, find the new Expert Chat tile.  Once you click on it…

You’ll see new streamlined support options – making it easier to direct your inquiry.


You will find:

New Contact Us Menu Improves Routing

We’ve also consolidated the Contact Us menu to further streamline routing, so you get the right help when and where you need it.



Once you click on your selection, you’ll see better choices for routing. If you choose Expert Chat, you’ll get the same menu options, as listed earlier.

Try Expert Chat today!

Additional Information

Expert Chat  Overview

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