Developing Training Content #SAP Webcast Recap

This was an interesting webcast that SAP provided last week.  You can register to watch the replay here.

Figure 1: Source: SAP

Prepare functional team, using instructor led training or the SAP Learning Hub

Organizational Change Management

Train- Enable Now – tool for creating content to train end users

Measure and optimize performance

Figure 2: Source: SAP
Poll – split on Word/PowerPoint and other tools

Figure 3: Source: SAP
SAP Enable Now – it is application agnostic

3 categories of training that Enable Now can cover

On the job support “pops up” on the screen, just when you need it

Named user license

Figure 4: Source: SAP
Options to integrate content are shown above

Mobile options for those not in front of computer

Figure 5: Source: SAP
Single source recording (similar to RWD UPerform)

Reuse in face of upgrades

Figure 6: Source: SAP
Enable Now cloud version – consume/create content – named user license

manager component allows for collaboration, where roles are set

Navigator piece – context sensitive help
Web assistant, and desktop assistant

Figure 7: Source: SAP

Embedded into S/4HANA for end users
Also for Hybris, SuccessFactors
Future for Ariba and Concur

1100+ pieces of content in S/4HANA; with Enable Now you can put in your own customization

Figure 8: Source: SAP
Up to you to create content with desktop assistant; with any Application – can be non-SAP

Blocking conditions – stop application from going any further

Figure 9: Source: SAP
https://enable-now.sap.com/ic/
This was created with Enable Now
Reference library for informal learning

Figure 10: Source: SAP
Services offered

Figure 11: Source: SAP
62% reduction in helpdesk tickets; this does cost company money

Failed implementations – users not using the product