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Author's profile photo Srinivasa Rao Sirasapalli

What’s new in C/4 HANA

In today’s world, IT Businesses are looking for applications (Mobile First) that provide seamless experience to their customers across devices anytime, anywhere. The key ask is to provide a mobile first, digitally enabled Omni channel experience to their customers. To meet the new age customer’s expectations, the companies are investing heavily in technologies that will bring a new standard in customer experience.

In this context, SAP’s C/4 HANA, a 4th generation, in-memory suite will become handy to the companies to address the emerging business models. In the era of modern way of doing business, where lines and channels are getting blurred, more enemies are becoming frenemies and new start-ups are rewriting the rules of the businesses, SAP followed the same by acquiring market leading products like Hybris (commerce), Calliduscloud (Sales), Coresystems (Customer Service), Gigya (Customer Data) and regrouping the current hybris portfolio products in to a new age digital front office suite C/4 HANA. Looks like SAP has got the grouping right this time and it is going to stay for a while ?.

In this blog, I would like to highlight the various features that these recently acquired/inducted products augment the new cloud solutions suite C/4 HANA.

Before that let us quickly see the solutions that are offered by SAP C/4HANA portfolio:

  • SAP Marketing Cloud
  • SAP Commerce Cloud
  • SAP Sales Cloud
  • SAP Service Cloud
  • SAP Customer Data Cloud

Below picture depicts the C/4 HANA offerings integrated with back office S/4 HANA.

As part of new branding SAP Customer Experience, SAP has consolidated all the cloud solutions that are marketed under Hybris brand and SAP’s commerce and customer engagement organization earlier with the recently acquired CX solutions.

New CX solutions merged into C/4 HANA Suite:

  • Calliduscloud is now part of SAP Sales Cloud
  • Coresystems is now part of SAP Service Cloud
  • Gigya is now part of SAP Customer Data Cloud

With the inclusion of these new solutions, SAP is now in a better position to offer

  • A complete end to end solution across all horizontals of CRM
  • SAP Customer Experience that consolidates SAP Hybris, Calliduscloud, Gigya, and Core systems under one brand for a simplified experience
  • 4th Generation CRM Solution focusing on ME2b instead of B2B or B2C
  • Front office (C/4 HANA) integrated with backend S/4 HANA
  • Integration of entire value chain to make the best customer experience
  • Additional capabilities of CPQ and CLM with Calliduscloud
  • Powerful Crowd Service technology to leverage outside service technicians and real-time scheduling using artificial intelligence with Coresystems
  • Customer self-service and proactive field service in Service space
  • Transparency and Data control through SAP Gigya
  • In-built machine learning capabilities across sales, service, marketing and commerce

Below table highlights the enhanced solution capabilities of the new solutions (Calliduscloud, Coresystems and Gigya)

Stay tuned for more blogs and please provide feedback.

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      14 Comments
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      Author's profile photo Jayant Saini
      Jayant Saini

      Great article Sirini 🙂

      Author's profile photo Chetan Bhandari
      Chetan Bhandari

      Hi Srini,

      First of all thanks for the great blog.

      Aren't SAP offering OnP landscape with C4HANA ? Since On cloud have a lot of limitations (as C4C does)  how will major customizations be supported ?

      Also do you have any idea whether C4HANA will be based on same technical platform as C4C or we will have ABAP on HANA as well. Also will C4C be merged into C4HANA ?

      Author's profile photo Srinivasa Rao Sirasapalli
      Srinivasa Rao Sirasapalli
      Blog Post Author

      Hi Chetan,

      First of all, C4HANA is not a product on its own. This is a new branding done by SAP for previous SAP HYBRIS portfolio products + recently acquired products (Callidus cloud, Gigya and Coresystems).

      C4HANA is a suite of cloud solutions and no on-premise offering for the same. You may need to consider on-prem version of the individual solutions like Hybris Marketing OP, Hybris commerce OP.

      Currently existing advantages or limitations will continue for the individual products like C4C, yMarketing etc.,

      Like I mentioned in the blog, C4C (SAP Sales Cloud + SAP Service Cloud) is now part of C4HANA.

      Hope this helps

      Author's profile photo Nithin Chakravarthi
      Nithin Chakravarthi

      nice blog and thanks for sharing capabilities of new technologies

      Author's profile photo Ram Raj
      Ram Raj

      Good Blog Srini !

      Can you provide some more insights on how C/4 HANA is actually integrated with S/4 HANA.  I am referring to the technical stuff.

      I understand both the systems can be integrated for seamless CX,but did not find any article on how the integration will/have to be carried out.

      Author's profile photo Sourav Chatterjee
      Sourav Chatterjee

      Hi .. Any idea if SAP Coresystems will replace SAP Work Manager or Asset Manager eventually ?

      Author's profile photo Srinivasa Sirasapalli
      Srinivasa Sirasapalli
      Blog Post Author

      Hi Saurav,

      I dont think SAP coresystems will replace SAP Work Manager or Asset Manager as these are meant for different scenarios. Coresystems is positioned as field service application within Service Cloud and SAP is currently working on integration which may be available in next 2 quarters.

      Regards

      Srini

      Author's profile photo rama krishna
      rama krishna

      Good info srinivasa

      Author's profile photo Atul Keshav
      Atul Keshav

      Hello Srini,

       

      Great article thanks for sharing. I have the following queries

      1. Are there certifications planned in C4 Hana?
      2. If yes would it be one certification or would it be marketing,service and sales specific?

       

      Kind Regards

      Atul

      Author's profile photo Emmanuel Cruz
      Emmanuel Cruz

      Same Question here.

       

      what if i have a hybris sales cloud certification, will i be needing another certification for C4 Hana Sales And service cloud?

      Author's profile photo Srinivasa Sirasapalli
      Srinivasa Sirasapalli
      Blog Post Author

      Hi Emmanuel,

      Whatever the certifications you have under hybris portfolio are valid for C4HANA portfolio as well. No need of certification again for the same unless you want to get certified for the latest release.(1811)

       

      Regards,

      Srini

      Author's profile photo Srinivasa Sirasapalli
      Srinivasa Sirasapalli
      Blog Post Author

      Hi Atul,

      C4HANA is a suite of cloud solutions. Certifications are available for individual products like SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, SAP Commerce Cloud and SAP Customer Data Cloud.

      Regards,

      Srini

      Author's profile photo Atul Keshav
      Atul Keshav

      Thanks Srini..

      Author's profile photo Warren Nash
      Warren Nash

      Does SAP still offer direct C4C licenses?