369 mobile-network operators (MNOs), in 147 countries, rated 52 messaging vendors via ROCCO’s annual A2P SMS Messaging Vendor Performance survey, where SAP ranked among the top.
Between April and June 2018 ROCCO, a telecoms research and reporting firm, asked MNOs globally to provide their perceptions of A2P SMS Messaging vendors, how well they knew them and how they would rate them. The MNOs rated vendors on 35+ KPIs in the area of Performance and Leadership.
The survey was about brand perception, experience of these providers as well as an understanding of whether MNOs would choose them over others.
“Transparent and reliable with great customer service”, was the consensus among the MNOs regarding SAP Digital Interconnect.
This feedback is also consistent with our own customer survey that we conducted at the end of last year; where our customers said that they are most satisfied with our Service Quality closely followed by our Service Reliability.
We are committed to intelligently connecting everyone, everything, everywhere to run the world better and improve people’s lives, and thank the MNOs that participated in this survey.
Learn more about SAP SMS 365.
About SAP Digital Interconnect
SAP Digital Interconnect, a division of SAP, is the recognized global leader in mobile interconnection or “last mile” connect, and mobile consumer engagement services. It operates the world’s largest, most reliable cloud messaging network, enabling more than 7.4 billion subscribers, 1,100 mobile operators in 220 countries & territories and processed over 360 billion messages in 2016.
SAP Digital Interconnect reaches 99% of mobile consumers worldwide, with all of the top telcos and social media companies as customers. Learn more about SAP Digital Interconnect.
ROCCO, Roaming Consulting Company, is an independent research firm that has been around since 2012. It creates multiple types of reports into Roaming and Interconnect and prides itself on being unbiased and on providing neutral data. ROCCO does not use sponsors and believes that research based on sales is not serving anyone. ROCCO annually produces its A2P SMS Vendor Performance reports as well as Market Intelligence Reports into the A2P SMS market. Learn more about ROCCO.