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Author's profile photo Carly Thomas

Details on WhatsApp SuccessFactors Support Channels

[January 2020 Update: WhatsApp Channels have been discontinued for SAP Product Support]


Subscribe to WhatsApp SAP Product Support channels and receive updates including KBAs, wiki’s, guided answers, SAP Notes and “hot tips” on only the products that apply to your needs. From your mobile device, scan the QR code or click on the channel link of your choice, save channel to your contacts and send the word, “Start” to activate messages. Unsubscribe at any time by sending the word, “Stop”.

This video provides details on how to subscribe to available SuccessFactors WhatsApp channels:

The current channels available for SAP SuccessFactors include:

  1. SAP SuccessFactors Employee Central
  2. SAP SuccessFactors Learning
  3. SAP SuccessFactors Platform
  4. SAP SuccessFactors Performance and Goals
  5. SAP SuccessFactors Recruiting
  6. SAP SuccessFactors Onboarding
  7. SAP SuccessFactors Analytics

More details on available via WhatsApp:

You can also follow us on Twitter: @SAPSFCloudHelp

Let us know if you have any questions and/or feedback!

Carly Thomas

SAP SuccessFactors Knowledge Management Global Lead

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      Author's profile photo Carly Thomas
      Carly Thomas
      Blog Post Author

      For those of you who integrate SuccessFactors with HCM Payroll, we have added new WhatsApp channels for HCM:

      Thank you,


      Author's profile photo Carly Thomas
      Carly Thomas
      Blog Post Author

      My apologies, as I had updated the original post of this on the SuccessFactors Communities but not here, so this is a very late update:


      Our WhatsApp channels will be discontinued as of January 1, 2020.

      Here is the communication that subscribers should have received, but just in case (and to avoid any who may be attempting to join in the future), I wanted to share here as well:

      Dear Subscribers,

      We are notifying you that SAP’s Product Support channels on WhatsApp will be discontinued as of January 1.
      Regrettably, WhatsApp Business has made mandatory changes that no longer support these newsletter broadcast channels.


      Thank you for your participation and enthusiasm for these channels over the past few years. Please bookmark these wiki pages of all previous WhatsApp messages at

      You can still follow all our Product Support updates on Twitter at @sapsupporthelp. Follow any of SAP’s Twitter hashtags listed here for the latest SAP Knowledge Base Articles, SAP Notes and more.


      SAP SuccessFactors updates can also be found on LinkedIn: