SAP always ensures that its critical infrastructure is up to date and secure. Currently, the SAP Support Backbone infrastructure is being updated.
SAP’s Support Backbone is the central infrastructure located at SAP to provide technical support to our customers and partners. It consists of several different systems for different purposes.
From a partner point of view for example, the partner SAP Solution Manager connects to the Support Backbone to exchange data for various purposes with SAP, including Maintenance Planner, SAP EarlyWatch Alert, IT Service Management and many more. Consequently, this update affects SAP systems which are communicating with the SAP Support Backbone, such as the IT Service Management system on the partner SAP Solution Manager used for Partner COE support delivery, or the end customer system running their own SAP EarlyWatch Alerts.
The transition and update of the SAP Support Backbone will be completed by January 8th, 2020, and customers and partner must take action before this date to ensure a smooth transition.
After January 8th, 2020 all SAP Solution Manager 7.1 systems, and SAP Solution Manager 7.2 systems on SPS level lower than SPS08 will not be able to communicate with the SAP Support Backbone anymore.
To ensure connectivity with the SAP Support Backbone after January 8th, 2020, all SAP Solution Manager 7.2 systems must be updated to SPS08 or higher (plus additional SAP Notes applied) before this date.
Further information can be found on https://support.sap.com/en/solution-manager/sap-support-backbone-update.html.
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