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SAP EarlyWatch Alert is designed to make customers aware of technical issues in operating SAP systems. The alerts and recommendations of this early warning service can be consumed in a cloud application called SAP EarlyWatch Alert Workspace, which is live since September 2017 for SAP HANA systems. Now this cloud application is also available for all other databases.

Using the application, you can get an overview of the SAP system landscape based on SAP ABAP Application server and databases. The most critical issues are displayed as alerts with a detailed description how to solve the issues. A full report can be downloaded in MS Word format or viewed in an interactive application that can be personalized and offers e.g. a time travel feature.

 

A dashboard with the most important KPIs is offered per system including a drill-down into the long-term history. Now this dashboard also includes BW KPIs describing the reporting and uploading workload as well as the busiest times of the day in a heatmap and the number of active users.Top lists for process chains and queries are provided per week.

 

In case of any issues while using the application open a ticket on SV-SCS-EWA.

 

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  1. Sai Sankara Rao Battula

    Thank you Susanne.

    I have read in other blog for implementing on solman launchpad as, create a URL tile and point to launchpad.support.sap.com to get the dashboard.

    Questions are:

    1. How do we authenticate our Solman to SAP support?
    2. Is there any app available to in on premise solman to achieve this dashboard without pointing to sap support or a plan in future?
    3. What is the idea behind sending weekly file to SAP and use dashboard from SAP site?

    Regards,
    Sai Battula.

    (0) 
  2. Susanne Glaenzer Post author

    Hello Sai Battula,

    1. Only S-User login to SAP ONE Support Launchpad is possible. See also SAP Note 1296615 on how to create a browser certificate for the S-User to avoid the logins.
    2. There is no EWA Workspace or EWA Dashboard App available or planned for Solution Manager on-premise. However, in SolMan 7.20 there is a dasboard builder available to monitor similar KPIs.
    3. The idea is to have a common plattform for customers and SAP Support to evaluate technical system data, e.g. to speed up ticket processing and enhance Service quality.

    Best regards,

    Susanne

    (0) 

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