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Version 2 of SAP Best Practices for SAP SuccessFactors Employee Central Service Center is finally out and with that you can benefit from the enhanced scope.

Besides the basic set-up of an end-to-end HR ticketing process using Ask HR, the set up of e-mail and telephone as other channels to initiate HR tickets is now part of the SAP Best Practices. The scenarios got enhanced by a satisfaction survey which will be sent out automatically after a ticket got confirmed and the optional knowledge base integration which allows employees to browse for content in SAP Jam before creating a ticket. The knowledge base is also used by HR Service Agents via the Solution Finder functionality. As reporting options are also key, we have added a process to create reports as well.

Sounds good to you? Then don’t wait any longer and check out the detailed documentation on SAP Best Practices Explorer: https://rapid.sap.com/bp/BP_CFC_SFSF_ECSC  .

Configuration guides, process diagrams, test scripts or offline recorded demos (scope item simulations) will help you in your implementation projects.

If you like to give us feedback, please write us an e-mail: sap_bp_successfactors@sap.com

 

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