Version 2 of SAP Best Practices for SAP SuccessFactors Employee Central Service Center is finally out and with that you can benefit from the enhanced scope.
Besides the basic set-up of an end-to-end HR ticketing process using Ask HR, the set up of e-mail and telephone as other channels to initiate HR tickets is now part of the SAP Best Practices. The scenarios got enhanced by a satisfaction survey which will be sent out automatically after a ticket got confirmed and the optional knowledge base integration which allows employees to browse for content in SAP Jam before creating a ticket. The knowledge base is also used by HR Service Agents via the Solution Finder functionality. As reporting options are also key, we have added a process to create reports as well.
Sounds good to you? Then don’t wait any longer and check out the detailed documentation on SAP Best Practices Explorer: https://rapid.sap.com/bp/BP_CFC_SFSF_ECSC .
Configuration guides, process diagrams, test scripts or offline recorded demos (scope item simulations) will help you in your implementation projects.