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To provide you faster and effective resolution we have identified a few best practices.

There are hundreds of SAP Knowledge Base Articles (KBA) available. Using these SAP Knowledge Base Articles (KBA) you can find the resolution in the fastest way without creating an incident.

While creating an incident, please ensure the following best practices

You can search for the SAP Knowledge Base Articles (KBA) in the Help Center

You can enter the search term like the full error message or some keywords in the Glossary section

In some cases, you might need to eliminate the date, time, user information, document id, currency, unit of measure which are specific to your company. Ensure that the search terms should be Generic

You can search for the SAP Knowledge Base Articles (KBA) in the incident creation wizard before creating an incident.

You can also search SAP Knowledge Base Articles (KBA) in Google. While searching with an error or relevant search terms, just add the prefix SAP KBA, then Google will show KBA which are relevant for your search keywords.

For viewing some SAP Knowledge Base Articles you may need S-user ID.

When you click on this document link it opens the SAP Knowledge Base Article which includes the Symptom, Reproducing the Issue, Cause, Resolution, and product information.

Using these SAP Knowledge Base Articles you can evaluate whether this KBA helps you to solve your issue.

Even after reviewing multiple SAP Knowledge Base Articles if you are not able to find the appropriate solution please proceed to create an incident and also we request you to share your search terms or keywords and SAP Knowledge Base Articles you have already viewed this will help us improve our knowledge base as our vision is to help you to provide fastest resolution.

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