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Author's profile photo Dania Fayyaz

Customer Empowerment Days – Coming Soon to a City Near You

Customer centricity should be at the center of everything we do – easier said than done, right?

More often than not, we – as an 88,000+ person company – get caught up in our own internal debates, name changes, updated this, modified that, that we end up confusing the customer beyond belief. Which, if you think about it, goes directly against our goal of putting them first.

Customer Empowerment Days are a series of intimate of global events focused on SAP S/4HANA Cloud customers, at no cost to the customer. The event agendas are personalized – focusing on what customers in that region are interested in. For example, earlier this year we held a Customer Empowerment day in Tokyo, where we delivered a productive agenda in the customers’ native language, including a focus on the strategy behind Cloud ERP, the business case for going to the cloud, the SAP roadmap and how to influence it, security, GDPR, and 1:1 time with our executives/experts.

These are day-long engagements designed to help address customers’ questions about making the move to S/4HANA Cloud. In no way shape or form do they have a marketing or sales twist, but rather focus on subject matter experts addressing our customer’s concerns.

SAP is committed to creating an environment of mutual trust and we want our customers to feel empowered enough to us to come to us with any questions they may have. The Customer Empowerment Days are all about facilitating that dialogue.

If you would like to learn more about the Customer Empowerment Days, take a look at our event highlights blog for the Tokyo and Johannesburg events. Below is our events calendar.

  • September 18th – Newtown Square
  • October 11th – Montréal

Note – more locations will be added shortly. If you are an SAP employee, visit our jam page regularly for updates. To invite an SAP S/4HANA Cloud customer to any of these events please reach out to Lori Paulin ( and Dania Fayyaz ( for more information.

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