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SAP’s Support Backbone is the central infrastructure located at SAP to provide technical support to our customers. The Support Backbone consists of several different systems for different purposes – for example, it provides the Support Portal infrastructure, the Maintenance Planner, the infrastructure behind SNOTE and the EarlyWatch Alert and much more. On the customer side, SAP Solution Manager connects to the Support Backbone to exchange data for various purposes (for example Maintenance Planner, EarlyWatch Alert, IT Service Management and many more).

SAP always ensures that this critical infrastructure is up to date and secure. Currently, the Support Backbone infrastructure is updated. This also has an impact on the connectivity of customer’s SAP Solution Manager systems, as well as on the connectivity of all other systems communicating with SAP.

The transition will be finalized in January 2020, and customers must take action before this date to ensure a smooth transition.

All information on what you need to do can be found on this page in the SAP Support Portal. The page will be regularly updated once new information is available.

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