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Author's profile photo Ashley Ford

The Next Big Thing in ERP? Conversational UX

Companies are facing extreme pressure to not only keep up with, but leapfrog, their competitors in order to stay on top of their game. The key to an efficient, forward-thinking enterprise is having an intelligent cloud solution that can support and empower teams to anticipate the future, flexibly respond to new market conditions in real time, and maintain their laser-sharp customer focus.

With the potential that we’ve seen in conversational UX, we’d be remiss not to include the technology in our own products.

And we have: Last year SAP announced the launch of SAP CoPilot, a “digital assistant” that is the world’s first conversational UX for the enterprise. Driven by advances in natural language processing and machine learning, CoPilot can steer the conversation in multiple directions: assistive, collaborative, and conversational.

Since then, we’ve taken it a step further by integrating our flagship intelligent ERP solution, SAP S/4HANA Cloud, with CoPilot. Instead of using an app on your desktop or mobile device, CoPilot allows users to interact efficiently — and hands-free — with their ERP system.

This means that S/4HANA Cloud is the first cloud ERP solution to bring a digital-age, conversational user experience to the ERP market – letting users interact with their ERP on more social and human terms.

As the world’s first hands-free ERP solution, we are fundamentally changing the way customers interact with and extract value from their ERP.

Customers are empowered to speak to context-aware CoPilot to pull important insights, project statuses or budgets from S/4HANA Cloud anytime, anywhere. With every interaction, CoPilot becomes even smarter and more situationally aware as it adapts to a user’s unique needs, goals and objectives.


Interested in learning more about conversational UX? Find the SAPPHIRE Best-Run Theater Keynote being led by Wieland Schreiner here (BA61204) and add it to your agenda. The event will take place Wednesday, June 6, from 2:00 to 2:20 p.m. EDT in the Best-Run Theater.

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      Author's profile photo Ranjit Shankar
      Ranjit Shankar

      This is really an interesting blog post. And, thank you very much for this post to learn about conversational UX for the enterprise. Also, thanks much for letting me to know about hands-free ERP solution, "SAP S/4HANA Cloud". Thank you!

      Best Regards
      Nous Infosystems

      Author's profile photo Ashley Ford
      Ashley Ford
      Blog Post Author

      Glad you found it helpful! If you're looking for a little more, there will be a live-stream from SAP's annual event, SAPPHIRE NOW, taking place next week on Wednesday. You can find the link here: (And, can add to your calendar so you can watch it live).