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Author's profile photo Benjamin Wilk

Join the Services and Support Keynote Sessions at SAPPHIRE NOW 2018

SAPPHIRE NOW 2018 – co-located with ASUG Annual Conference – is the most innovative cloud and business technology conference. The event is just a few weeks away, taking place June 5-7, 2018 in Orlando, Florida. Please make sure to visit the Services and Support Experience Area and find out how SAP helps you actively start your transformation journey. Talk to our experts, get clear guidance and walk away with a plan. Plus, you can hear directly from other customers on how SAP helped them achieve their goals.

One nice starting point to discover new business opportunities is to join our keynote session in the Best-Run Business Theater. I strongly recommend that you add the following sessions to your own event agenda:


Wednesday, June 6 | 1:00pm-1:20pm SE61289

Michael Kleinemeier, Member of the Executive Board SAP Digital Business Services

Become an Intelligent Enterprise with Digital Business Services

Act intelligently and lead your digital transformation with live insights. Speed up your evolution and free resources for innovation and differentiation with SAP Digital Business Services. Learn from a customer and Michael Kleinemeier, Executive Board Member of SAP SE, how to capitalize on opportunities with instant insight and new business models.


Thursday, June 7 | 1:00pm-1:20pm SE60592

Maggie Buggie, SVP SAP Leonardo Services, SAP Digital Business Services

Transform with Purpose Through SAP Leonardo Services

Break from the rules of today to lead in the innovation space of tomorrow. Reimagine, transform, and deliver your future by making business sense of the opportunities that edge technology brings. Discover how we can intelligently connect your past, present, and future and help you scale and grow quickly, sustainably, and with the purpose to win.


Thursday, June 7 | 1:30pm-1:50pm SE60593

Andreas Heckmann, SVP SAP Digital Business Services, Head of SAP Support

Transition from Ticket-Based Support to AI-Driven Real-Time Support Now

Move away from technical support tickets and avoid waiting days for answers. Rethink and embrace the future of support. Hear how AI, enabled by SAP Leonardo capabilities, can simplify your support experience. Discover how you can interact live with support experts from within the product. Learn about support from SAP for today and for the future.


Please feel free to watch this short video to learn more about these three keynote sessions:


After attending these keynote sessions you can deep dive into selected topics by stopping by at the respective topic stations of our Services and Support Experience Area. I hope to see you in Orlando!



Learn more about the Services and Support Experience Area at SAPPHIRE NOW here. Stay in the conversation by following our social channels: YouTube, Twitter, LinkedIn, Facebook.


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