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SAP S/4HANA Scope & Value Discovery Cards Game for Customers & Partners

Welcome to S/4HANA Cards Game v3.0 : 

(Please note the S/4HANA Cards Game is available for both OnPremise & Cloud versions)

Update April 28, 2019: The game is now ready for S/4HANA Cloud new 1905 release. Please download the same from SAP ACTIVATE portal LINK

SAPPHIRE 2019 Update: S/4HANA Cards Game launched at SAPPHIRE 2019 in Orlando, USThe S/4HANA game cards now come in a branded SAP box, launched  at SAPPHIRE, 2019 in Orlando.Customers loved the refreshing approach & we received great feedback 🙂

You will soon be able to order your S/4HANA Game Cards at the click of a button, stay tuned ! 

S/4HANA Cards Game launched at SAPPHIRE 2019 in Orlando USA

Our Customers & partners situation today – The Challenge:

  • Information overload
  • Innovation adoption
  • Lack of a simple approach
  • Too many distractions
  • The list goes on & on ….

Game Objective:

Use Gamification as experiential learning vehicle to drive S/4HANA high-level Scope & Value discovery in a fun, interactive & empathetic approach while adding relevant business value.

Background behind the development of this game:

In traditional approach, customers are bored to death by powerpoint & have a very short attention span, losing interest in presentation after the first 5 minutes & absorb not more than 25 % of information presented in the session. There is no tangible take-always for the customer.

Top 10 Reasons why you should explore the Cards Game for your next S/4HANA Scope & Value Discovery – Actual feedback from Customers, Partners Field:

  1. Quick, Interactive, Engaging & Fun: This approach uses Gamification as a vehicle to drive experiential learning which in turn promote empathy, teamwork & humanizes our engagement while adding business value to the customer. The game offers customers a refreshing & impactful way of learning & understanding S/4HANA scope & discovery by participating in a quick hands-on fun filled team-activity rather than being bored to death by traditional presentation based approach.
  2. Focus on end to end process:  The game provides customers an easy & quick overview of the end to end processes covering all respective business areas, business capabilities & solution capabilities
  3. Brings Product & Business Value Together: The game maps all business capabilities with its respective solution capabilities, value drivers, value levers, business impact & maturity level ratings. Hence, you can shift the discussion from a product centric to a value/business centric conversation.
  4. Highlights Innovations/Scenarios: The scope items are color coded with innovation ribbons which highlight the category of innovations contained within the procurement capabilities like Blockchain, Machine learning, Embedded Analytics, Predictive Analytics, Admin ERP, 2 Tier & so on
  5. Commercial Information: The game also highlights the scope items which might require additional subscription by the customers
  6. Modular in structure: The game design is modular on purpose so that customers can choose the subprocess/business are as per their priority/pain point and explore the possibilities with S/4HANA
  7. Customer driven approach: The approach is purely customer driven and lead by the customer. SAP or partner plays the role of facilitator only.
  8. Multiple Customer Use Cases: The game can be used for multiple scenarios like highlight new innovations in quarterly release, raising awareness & enablement of end to end processes, innovations adoption, business value  identification & so on.
  9. Targets Diverse Customer Personas: The game targets both end users/teams who are involved on a day to day implement of the capabilities/scope items and also LoB Heads/Business executive who are more interested in what the innovations offers as a whole, impacting their business processes and strategic value levers
  10. Tangible Takeaways: As an output of the game, customers can create visual outputs like innovations maps, value maps & maturity charts which remain with the customer to track the progress and follow up on the discussions with SAP/Partner/internal discussions & leadership reviews

Duration of Cards Game: 60 – 90 Mins/LoB. The game can be played in parallel for each LoB in different rooms with respective LoB teams (Finance, Procurement, Sales etc)

Cards Game Components: 

Game Inputs: 

The Game has 5 main components:

1.Reference Cards  – contains generic game related information kept at centre of the game table accessible to all players at any point of time. There are 7 different reference cards.

 

      

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2. Capability Cards – which contains solution capability related information as shown below. Also, contains a QR code to the demo of the capability.

 

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3. Value Cards – Contains business value related information of the respective capability as shown below.

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4. Output Cards –  Contains sample game outputs for reference to the players to create the same at the during their game.

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5. Pre-Game/Post-Game Good – to – Read Cards –  Contain general S/4HANA related information like blogs & customer success stories.

 

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Game Process – How to Play the Game: 

Step 1: Setting up

  • Treat the game as an internal team activity
  • Have Customer LoB team in the room seated preferably in a round table facing each other
  • SAP staff account owners (AE/CEE/CSM/GAD) or Solution Experts (Presales/DBS) are in the game room
  • No screen laptops, mobiles switched off


Step 2: Distributing the cards

  • Shuffle the game cards
    (capability + value cards)
  • Distribute the cards
    (Each player is given 2 sets of cards – Scope Cards & Value Cards)
  • Keep reference cards at center of table accessible to everyone and player cards facing down
    (SAP logo facing upwards)

Step 3: Flip the Capability Card

  • One player flips over a Capability Card and reads out the capability name in the gold box.

Step 4: Find the matching Value Card

  • All players then look to match their Value Card to the Capability Card read out by previous player.

Step 5: Pair up & read out the Capability & Value Card details to the team

  • The Capability and Value Card owners read out details from the cards to the team.

Step 6: Discuss the Relevancy & time the discussion

  • The team then has an internal discussion to decide if the scope item is relevant to them or not.

Step 7: Capture the relevant details into the outputs: Innovation Map & Customer Score Board (refer to the sample output cards)

The team then takes the following actions based on classification of capability:

Relevant – Mark the scope item as green in scope templates.Places a sticky-note with scope item number, owner name, time line in the innovation map. Marks the respective value drivers in the value map

Not Relevant –

Marks the scope item as red in scope templates. Places a red sticky note with scope item number in the ‘Rejected’ Board.

Not Clear – Marks the scope item as yellow in scope templates. Places a yellow sticky note with scope item number, follow up owner & time line in innovation map

Mark points for each player on the customer score board.

Step 8: Repeat the process in a round robin order

  • Repeat steps 3-7 in round robin order until all the cards selected for the game are covered

Step 9: Calculate the potential business value of the proposed scope.

  • Use the Simplified Business case template to calculate the potential economic value of the future scope.
  • Add customer´s industry, revenue and performance in top business KPIs
  • You will get :
  • A calculation of hoe the most important business KPIs are affected.
  • A calculation of the potential changes into company´s economics.
  • ROI, TCO & Cash flow calculation.

Step 10: At the end, choose the top most value drivers & update: Value Map & Maturity Map (refer to the sample output cards)

  • The players perform dot-voting method to choose the top 2 value drivers.
  • Update Maturity Chart as the final average of all capabilities for a given business area.

Step 11: Present the final findings to your leadership

Game Outputs: 

 

 

Actual Customer Pilot Output Shown below:  Current + Rolling 3 Qtr Customer Roadmap

As you can see below, on the left side, the customer has built a Current + 3 Rolling Quarter Roadmap for himself where each & every scope item item in the future has a team member assigned as its owner. On the right side, they also have identified the ‘Not Relevant’ scope items.

I have translated the above table into a simpler tabular format for your easier understanding.

  • Items highlighted in Yellow were completely new to the customer & the customer is now having weekly review of these results and engaging with SAP to implement few of these innovations which are relevant to their business.
  • The Head of Procurement gave the feedback that “The Cards game approach was fun & engaging. They got 100% team participation & the entire team stayed till the end. They uncovered a lot of new scope items & have identified the new scope items they want to implement. This saved them atleast 2 weeks of time & now they have a clear roadmap on what they want to focus on. They would love the play the game for the new scope items in the next release”.

Game Pilots & Events: 

Game Pilots:

  • Ryan’s Speciality Group, USA by Anila Bishop (CEE)

Game showcased:

  • Customer Empowerment Day, Waldorf
  • Cloud Advisory Council, Palo Alto by Bill Bowers

Testimonials from Customers:

Game Future Plan:

  • S/4HANA Cards Game v3.0 Kickoff at SAPPHIRE 2019, Orlando
  • Global enablement & rollout planned after SAPPHIRE with Presales, CEEs/CSMs, Partners

Game Credits:

  • Executive Sponsor:  Uwe Grigolet , Head of S/4HANA Solution Management Group.
  • Core Game Creators: CVS team by Bill Bowers (Saurabh, Dmitry, Sophia) & Chris Mahoney.
  • Supporting Teams for foundational S/4HANA content & reviews :
  • GTM team by Ulrike Raidl (Ulrike – Supply Chain, Noboru – Procurement, Christian – Manufacturing, Vivian – Sales)
  • Finance team by Martin Naraschewski & Randy Garrisson
  • S/4HANA Presales Teams by Hans Kroes
  • S/4HANA CEEs/CSMs Teams by Luis Orama
  • Global XME Team by Aditi Chhaya (Abhishek, Simran, Vikas, Sonal, Priya, Piyush, Praveen)
  • S/4HANA PM NA by Marco Valencia
  • S/4HANA Activate team (Daniel Ciecko, Dr. Petra Kloess & Lauren),
  • Enablement Teams by Tracy Rodgers &  Geraldine ODonnell
  • S/4HANA Marketing by Katie Moser & Hanna Repp
  • SAP Graphics by Stephanie & Matt
  • Andreas Muno (S/4HANA Ariba Integration)
  • Anila Bishop (CEE, RSG pilot)
  • BSR 2.0 Team by Wassilios (Thomas & Steffan)

The game is a result of the close partnership with multiple SAP teams who have supported us behind the scenes to build the foundational content required to create this game. Thank you all for your support, guidance, and encouragement.

Please give us your valuable feedback, comments:

Thanks for taking time for reading this blog. Please let us know your valuable feedback on what you think about our Gamification approach & what are the scenarios where you would love to pilot this scenario. Please let us know if you have any questions/clarifications. Hope you Play & Enjoy the Game with your Customers 🙂

4 Comments
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  • Thank you Saurabh. It’s very impressive for me to understand. I have question. Did you do this Review/Discovery Cards Game Approach with your Customers during Preparation step of Roadmap? or Explore step?

    • Thank you Kyungmo, glad your liked it. The Cards game can be played in either phase & is flexible. The only pre-requisite being that the customer should have the LoB teams in place & resources assigned (preferable) so that inputs can be taken. The game can also be played only for the newly released scope items every quarter for education & awareness and initing deeper discussions. Use this to break the ice with your customers.