Skip to Content
Product Information
Author's profile photo Priyal Choubey

All About Migration using Data Workbench

When you start using a new software, data migration is one of your first steps. SAP Cloud for Customer offers Data Workbench (DWB), an advanced tool built on OData framework. DWB is intuitive and enables you to smoothly perform import, update, and export high volume of data. This blog serves as a single point of reference for all information regarding enablement for DWB.


Check out the video below to get an overview of the DWB tool.


Assigned Tags

      You must be Logged on to comment or reply to a post.
      Author's profile photo Yvonne van Straten
      Yvonne van Straten



      What to do when you have added extension fields to your object which need to be migrated with the data workbench?


      Kind regards,



      Author's profile photo Priyal Choubey
      Priyal Choubey
      Blog Post Author

      Hi ,


      Just add that extension field to relevant OData service(this details is available in DWB guide), it will be available in Data Workbench for further operations.




      Author's profile photo HEMSAGAR ELUGU

      Excellent Blog.



      Author's profile photo Mauricio Pinheiro Predolim
      Mauricio Pinheiro Predolim

      Hi all.

      Question about DWB: I have legacy data to import to C4C but it's a new layout. Can i create a BO to import the data using DWB view?





      Author's profile photo Priyal Choubey
      Priyal Choubey
      Blog Post Author



      Data Workbench supports the import of custom objects as well. You can check if creating a custom BO via PDI enables you with your requirement, if so, the data can be imported via Data Workbench.




      Author's profile photo Chad Evans
      Chad Evans


      Will DWB allow us to update a service ticket that is COMPLETED? This was allowed in MDM however there are some fields that can't be maintained (e.g. Service and Support Team, Account). You get an error that the field is read only.

      This is frustrating when re-aligning past tickets or correcting data issues to ensure accuracy in reporting.

      I have raised IR however nothing seems to progressing. It is really frustrating when I don't have control of my data and have to manually create reports in excel!



      Author's profile photo Christian Gerken
      Christian Gerken

      Hi there,


      we need to update (add new entries) the marketing communication categoeries.

      Will this work with Data Workbench?




      Author's profile photo Gustavo Togni
      Gustavo Togni

      Hi all,

      My jobs created via the REST API are stuck on "In Queue".

      What should I do?