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Author's profile photo Alan Rickayzen

SAP Business Workflow Simplified – Thanks to the Customer Engagement Initiative

That SAP Business Workflow is powerful and organically adapted to cope with just about any business process you can throw at was never in dispute. Just pick up the latest edition of the SAP Workflow Book and you’ll feel the weight of experience first hand.

But can it be adapted or at the very least can strands of the workflow tooling DNA be used to automate processes in the radically different world of SAP S/4HANA Cloud, with the lean and contradictory goals that a Cloud environment needs?

That was the goal of the Customer Engagement Initiative for Workflow in S/4HANA Cloud. And I’m proud to say that the members (customer representatives, partner representatives and SAP developers) rose to the challenge and designed, implemented and validated workflow capabilities embedded at the heart of SAP S/4HANA and adapted by the various applications there, including Procurement and Hybris Marketing to name just a few.

The project was executed in two parts and just last week we held our final sign-off call while customers, partners and SAP applications reap the benefits of what has been achieved.

  • Better integration into the Fiori My Inbox
  • A Manage Workflow Fiori app to enable the key business users to model their own approval flows.
  • An enhanced run-time that allows dynamic changes without losing the process context.
  • A Fiori UI element to enable instance-specific workflows to be defined by key business users.
  • A workflow-scenario packaging to enable applications to deliver custom approval frameworks specific to their exact business needs.

In future blogs I will illustrate some of these points in detail, but the purpose of this blog is to thank publically the customers and partners who spent valuable time brainstorming and giving critical feedback to some of the ideas proposed.

In all we held 12 online meetings, a workshop at one of our customer’s sites, discussions and white-boarding sessions at user-group conferences (ASUG and DSAG) and a design-thinking workshop in Holland for VNSG customers, partners and many of the key SAP developers involved coding the applications. The value of direct feedback cannot be underestimated.

So once again, many thanks – you know who you are – and if you were not part of this initiative but would like to be included in other workflow-related design activities so that you can influence ideas upfront, then please let me know and will alert you personally when a new Customer Engagement Initiative is submitted.

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