It’s really Possible!!! To trigger mass email Communication from SuccessFactors Employee Central
In 1711 release, SuccessFactors introduced the functionality of workflow email customization. Using this functionality, we can trigger mass email communication to employees for different purpose.
We will use custom MDF & Workflow email customization functionality to trigger mass email. For my demo purpose I have used two different scenarios.
- System unavailability due to Cut-over activity.
- System unavailability due to SF quarterly release.
Let’s See how to configure it:
Step 1: Create Document Generation Templates.
Sample Template for Cut-over:
Sample Template for Release:
Step 2: Create Workflow Group. Here add the recipients to whom you want to send communication email. In the below group I have added two employees.
Step 3: Create Workflows.
Sample Workflow for Cut-over:
Sample Workflow for Release:
Step 4: Create MDF, the driver of the email trigger. I have created very simple MDF. Based on your requirement you can add other fields in the MDF.
Step 5: Create Rule to trigger workflow for different scenarios.
Step 6: Assign the rule in the MDF Save Rules.
All set. Let’s trigger mass email communication.
Go to Manage Data and create/edit the custom MDF record.
1st I am triggering mass email for Cut-over Activity. Hence from the MDF record drop down I am selecting “Outage due to cut-over.” The drop-down was configured in the MDF ( Pick list).
Save the Data & it will trigger mass email.
In the same way I have triggered email for system unavailability due to release.
So don’t wait. If client wants offer this functionality to them.