Skip to Content
Product Information
Author's profile photo Julia Quintel

Now available: SAP Best Practices for SAP SuccessFactors Employee Central Service Center

Note: As of August 2019 SAP Best Practices for SAP SuccessFactors Employee Central Service Center are no longer available. To set up the solution, please check the implementation guide provided on SAP Help Portal.

 

Employee Central Service Center is SAP’s collaborative Employee service solution that provides a multi-channel customer service to employees.

The newly released SAP Best Practices for SAP SuccessFactors Employee Central Service Center package focuses on the set up of an end-to-end HR Ticketing process. This process covers the creation, editing and confirmation of tickets using Ask HR as well as the processing of existing tickets in SAP Hybris Cloud for Service.

As part of the package we deliver a predefined end-to-end HR Ticketing process for a two-tier service center, a process flow diagram, a configuration guide, an offline recorded demo (Scope Item Simulation) and an end-to-end test script.

The following scope highlights are provided with this first version of SAP Best Practices for SAP SuccessFactors for Employee Central Service Center:

  • Sample ticket routing rules and service categories
  • Set up and usage of checklists & tasks to ensure that HR Service Agents can process tickets in a fast and standardized way.
  • Sample e-mail notifications
  • Set up of Mash-Up UI to access and edit employee data out of SAP Hybris Cloud for Service.

 

Take a look and download the SAP Best Practices for SAP SuccessFactors Employee Central Service Center content in the SAP Best Practices Explorer:

https://rapid.sap.com/bp/BP_CFC_SFSF_ECSC  

 

Please provide us with your feedback so that this SAP Best Practices package will continue to be an accelerator for your projects!

Thank you.

Assigned tags

      4 Comments
      You must be Logged on to comment or reply to a post.
      Author's profile photo SATRAJIT SENGUPTA
      SATRAJIT SENGUPTA

      Hello,

      Is there a roadmap available for BP? Please share the link if so.

       

      Thanks !

      Author's profile photo Julia Quintel
      Julia Quintel
      Blog Post Author

      Hi Satrajit,

      we don't have a public available road-map, but we share our plans as part of our roll-out sessions.

      As a partner you will find the recordings on Partner Edge.

      Best regards,

      Julia

      Author's profile photo Ameen Peer Syed
      Ameen Peer Syed

      The link for BP https://rapid.sap.com/bp/BP_CFC_SFSF_ECSC   is not working it seems, can you please check give the new link

      Author's profile photo Julia Quintel
      Julia Quintel
      Blog Post Author

      Hi Ameen,

       

      the SAP Best Practices for SAP SuccessFactors Employee Central Service Center package was retired this month and is no longer available. Please refer to the implementation guide in the Help Portal to set up the solution.

       

      Best regards,

      Julia