Step-by-Step guide for customer (SuccessFactors Cloud Administrator) to create a super-administrator in SAP ONE Support Launchpad

Overview 

Authorization management deals with permissions that are required to fulfill certain support-related tasks using the support applications that are offered in the SAP ONE Support Launchpad, for instance, report incidents.

Most authorizations contain not only the user’s right to perform a specific task, but also the level at which the user can exercise this right.

A Cloud Administrator has all possible authorizations for SuccessFactors related tasks in the SAP ONE Support Launchpad and manages the other users for your customer number.

This article covers the following: 

Steps to Add authorizations 

Steps to delete authorizations

Add user and assign authorization:

• Go to Service Marketplace link: https://support.sap.com/en/index.html
• Provide with your S User ID and password: Click on Logon Icon

Note: For first time users, the following will show up: 

Note: If you are already loggedin in the SAP Support Portal Home, go to Access my Launchpad: 

1. ‘Access my Launchpad’ shall bring you to ONE Support Launchpad page.
2. Scroll Down to SuccessFactors Administration.
3. Click on ‘Support User Management’ Tile: This will allow you to add a new user. 

Figure : Add new user: Go to ONE Support Launchpad > SuccessFactors- Administration > Support User Management

• Click on Request User

• Please provide the information

• Granting authorization: Go to Users > Click on the authorization > Edit authorization> Click all/ assign the specific authorizations

• To check: Go to existing authorization.

• Once the authorization is given, the customer than provides the User ID shown next to the Added user’s name to the implementation consultant.

Delete authorizations

• Follow till Granting Authorization.
• Uncheck the authorizations that need to be revoked. 
• Click save.