Parts & parcel of SAP Hybris Billing (HB)
In continuation to my previous writing (https://blogs.sap.com/2018/02/18/sap-hybris-billing-flow-to-generate-invoice/ ) here I would like to share the HB components for better understanding.
We all know that HB is actually comprising of many other products/ modules of SAP. Actually HB is a product suite.
Before I move to the names of parts & parcel of HB, let me analyse of a need for a convergent billing/ revenue management solution for today’s changing business models actually desires to deliver versatile modular offerings which can integrate & operate with legacy & third party systems. So today’s business have the option of leveraging the all-inclusive solution stack or deploy select modular components.
A high-tech business system (example- telecommunication, public transport, electronic toll collection, postal services industries, toll-plaza management system, digital media-content business) in today’s business scenario with large customer base & with high volume of documents always look for an integrated system that can manage & process all business transactions within defined time restrictions.
Typically a SAP HB is comprising of the following components
- ECC or SAP S/4 Hana
- CI (convergent invoicing)
- CC (convergent charging)
- CRM (customer relationship management)
- DR (digital route)
- CFM (customer financial management)
The significance of each components
- ECC or S/4 Hana
- This part takes care of all basics of establishing an legacy system like company, company codes, all related g/l accounting documents,
- SD, MM related all other requirements ( legacy system may have)
- The organizations with complex billing processes can create, change, and cancel billable accounts for their customers, as well as retrieve and view invoicing data for services rendered on demand.
- Provides the interface to the Accounts Receivable (AR), handles AR charges, discounts and taxes and supports bill data extraction and formatting for print.
- Takes care of unbilled balances, total invoices, individual invoice items, billable events (referred to as event data records) that become summarized in a single line item in an invoice
- Acts as a charging and rating system
- Manages pricing preparation for usage charges
- Creates charging plans
- Manages refilling management in case of pre-paid
- CRM as a SOM (subscription order management)
- Does customer management, product management (facilitates complex product bundling)
- Does price management like IPC, one-off price, RC etc.
- Gives 360° view of customer activity and interactions.
- Creates hierarchy of products on modelling , in product catalogue
- Operates order management by Order Capture, Order Distribution, Contract Management,
- Acts as a convergent mediation, enables a broad range of new analytic applications that uses both OSS and BSS data.
- Collects usage data quickly from a wide range of sources, controlling collection with drag-and-drop tools
- Speeds downstream processing by formatting data correctly for routing to billing, fraud management, service assurance, and analytics systems.
- Simplifies data collection using a single hub that delivers usage-based billing data to downstream systems.
- Reduces application lifecycle management costsby consolidating real-time and batch mediation needs on a single, scalable platform.
- Reduces new products/ services commercialization costby rapidly configuring mediation workflows graphically
- CFM (revised FICA, FI)
- Enables companies to tailor SAP solutions to their specific business needs. These applications cover core accounting and reporting capabilities, receivables management, treasury, and shared services.
- Plays roles as a subledger accounting for processing large document volumes and realizes the typical accounts receivable functions
- Engages B2C and B2B customers with a consistent experience across all touch-points for businesses
So in a nutshell you can expect the following things from the entire parts & parcel of SAP Hybris Billing
- Acquire new customers with targeted subscription offers and boost average revenue per customer
- Lower customer churn rate with the ability to make changes to existing subscriptions quickly
- Turn more customer interactions into sales by integrating and delivering all customer information into a single view
- Seize more up-selling and cross-selling opportunities through better targeting of new product and service offerings
- Improve customer retention by making the right offers at the right time
- Gain visibility and control by capturing subscription orders, monitoring them and controlling their distribution and fulfilment across the entire order to-cash process
- Reduce costs by giving service agents a single view of customers’ journeys to make service more efficient and effective
Thanks & Regards