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Author's profile photo Ali Chalhoub

What to do when you see exclamation mark in Fiori Launchpad Designer tile

When the administrator logs in to Fiori Launchpad Designer and tries to configure certain tile, the admin sees some tiles has exclamation mark and when he or she tries to click on it, nothing happen. In the blog, I will explain to you the minimum steps that are needed to be taking in order to help you figure out what the issue is or at least try to figure out how to debug it.



Admin logged in to your Fiori Launchpad Designer and all the sudden he or she is trying to check the tiles in their catalogs and he or she saw the following below:

Notice the tile has an error


What we can is the following:

Copy the tile chip ID in our example it is 00O2TJMDN4XNFN0KJJBS1JEXG. In your system it will be different.

  1. Press F12 Chrome
  2. Click on the Network tab
  3. Refresh your screen
  4. Now find the follow requestPages(‘X-SAP-UI2-CATALOGPAGE%3A<YOUR-CATALOG-NAME>‘)?$expand=Bags/Properties,PageChipInstances/Chip/ChipBags/ChipProperties,PageChipInstances/RemoteCatalog,PageChipInstances/ChipInstanceBags/ChipInstanceProperties
  5. Right click on it and select open in a new tab
  6. Search there for the ID we have from step 1
  7. Once you find the PageChipInstances(…)/Chip, copy the whole thing
  8. Open a new Tab in Chrome
  9. Paste the following Link:<HOST-NAME>/sap/opu/odata/UI2/PAGE_BUILDER_CUST/PageChipInstances(…)/Cip
    the full EntitySet link href from step 8
  10. You may see an error like this:Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_NUMERIC. RC: 7service not active: /sap/bc/ui5_ui5/sap/sbrt_appss1/ssuite/smartbusiness/tiles/numeric/NumericTileChip.xml
  11. All we have todo now is go SICF in the Front-End Server
  12. Provide the path of the service name ( i.e sbrt_appss1 )
  13. Confirm if it is not activated
  14. Right click on the service name and select activate
  15. Retest

If you see no errors, look in the Chrome Console and look for error 403 and

Failed to load resource: the server responded with a status of 403 (Forbidden) 2018-02-22 19:46:56.462899 Error: resource undefined could not be loaded from /sap/bc/ui5_ui5/sap/sbrt_appss1/ssuite/smartbusiness/tiles/numeric/NumericTileChip.xml. Check for ‘file not found’ or parse errors. Reason: Forbidden –


Note: Make sure as well the following SICF node is activated as well ../sap/bc/ui5_ui5/sap/ssbtileslibs1

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      Author's profile photo Smriti Gupta
      Smriti Gupta

      Hello Ali,


      Very useful troubleshooting tip. Thanks for posting it. It would be nice to have more blogs on such issues.





      Author's profile photo Ali Chalhoub
      Ali Chalhoub
      Blog Post Author

      Thank you for your feedback. Yes, I will be doing more of those.

      Author's profile photo vamsilakshman pendurti
      vamsilakshman pendurti

      Hi Ali,

      Its good for troubleshooting such kind of issues..

      I have one query...

      Could you please clarify, we need to refresh and check with console for FIORI Launchpad URL or Fiori Designer URL...




      Author's profile photo Ali Chalhoub
      Ali Chalhoub
      Blog Post Author

      In this situation, it is the Fiori Launchpad Designer URL.

      Author's profile photo Anonymous Member
      Anonymous Member

      Hello Ali,
      Firstly thanks for sharing such an informative blog.

      I tried executing your steps however I am stuck and not able to remove the error this is happening for the quality system, in the development system, it's working fine,

      Error message "

      'Reference lost: Note 2495630 Catalog X-SAP-UI2-CATALOGPAGE:SAP_TC_SCM_PP_COMMON
      Could you please help?