As our consumer behaviors continue to evolve and expectations continue to increase, businesses are being faced with ever-increasing demands, which most often fall on their IT expert’s doorstep.
Companies are now looking to make new, intuitive, well-integrated apps, which deliver a unified customer experience to each and every one of their end users. They need to deliver seamless experiences to their partners, customers, and suppliers across any channel.
Why? Because experience has become the new differentiator.
The web of services required to not only meet today’s business demands, but also provide well designed solutions includes offline mobile capabilities, design, prototyping, and development tools, conversational UIs, portals, integration services, … it seems almost boundless. However, with the current pace of change and the unforeseeable, but expected changes of the future, on-the-fly IT flexibility and agility has become a business imperative.
If I was attending a dinner party and was kindly asked to set the table, but was given no further information on the menu for the evening, the best way for me to ensure the guests could fully enjoy their meals would be to prepare with a full set of utensils – soup spoons, salad forks, dinner forks, dinner knives, steak knives, dessert forks, dessert knives, dessert spoons, and teaspoons for stirring hot beverages.
However, if I was to place all the cutlery on the table at once, I would madly confuse the guests and create unnecessary complexity. “6 forks and knives?! Where do I start?” Instead, the best way would be for me to have all silverware available and as soon as I knew which dish would be served, I could provide in real time the correct utensils required.
My point: The best way to prepare for unexpected changes is to be equipped with the right set of tools.
To enable businesses with such flexibility and to empower them to create optimized digital experiences, SAP Cloud Platform provides UX silverware tools, which cover the five key categories required to be successful in this aspect of today’s digital transformation.
Just like my dinner guests may not use their teaspoon, businesses may not (and likely will not) utilize every service. However, most likely, they will use some combination of services from each of the five categories to solve their current business needs.
This blog includes quite a lot of information and covers several topic areas from strategy to technologies and I am sure you have questions. To provide you with an opportunity to have your questions answered we are excited to invite you to our CrowdChat surrounding this topic on March 14th from 5-6pm CET. During this one hour time frame we will have a panel of UX and mobility experts who can answer any of your questions regarding the Experience Maker services available on SAP Cloud Platform.
Who is going to be there?
Yariv Zur – Yariv is Vice President of Product Management and a member of the SAP Labs Israel Leadership team. He is leading product management for User Experience on the SAP Cloud Platform, including Portals, Mobile and UI.
Aviad Rivlin – Aviad is an SAP Mentor and a Director of Product Management focusing on User Experience and Portals in on-premise and cloud deployments.
And our three mobility dudes:
Britt Womelsdorf – Britt is an Area Product Manager in the User Experience Product Management team and has more than 15 years experience in mobile development platforms and enterprise mobility management systems.
Jitendra Kansal – Jitendra is also an SAP Mentor and senior product specialist with more than 7 years of experience in SAP Mobile technologies, he works in the SAP Cloud Platform User Experience, Product Management team.
Martin Grasshoff – Martin just really loves mobiles.
How can I follow and participate in the discussion?
We will be hosting the discussion on CrowdChat. CrowdChat provides the added benefit of allowing participants to join the conversation using a Facebook, LinkedIn, or Twitter account. You can view and add the chat to your calendar here.
Once you have entered the #SAPUXchat room on March 14th at 5pm CET, participating is easy. Simply type into the message box any UX, mobile, digital experience platform comments or questions that you have. Feel free to also include mentions and hashtags when addressing a particular person or topic.
Note: Comments which are made directly on Twitter will not display in CrowdChat and will not be viewable by the others who have joined with their Facebook or LinkedIn accounts. So please be sure to contribute your posts directly in CrowdChat so that we can all enjoy!
Hope to “see” you all there!