The new support channel option Ask an Expert Peer is now available. This new service is offered in a limited feature trial for select products*.
Ask an Expert Peer lets you collaborate on your technical, product-related questions, one-on-one, with a qualified and approved expert outside of SAP. This way, you benefit from industry insights, along with an experienced perspective about your question. The new channel is designed to deliver fast issue resolution for your basic inquiries and how-to questions.
Instructions: How to submit a question to Ask an Expert Peer
If you are licensed to one of the participating products, you have now special access from the SAP Support Portal home page:
- Click on the green button on the home page of SAP Support Portal
- Click on “Ask an Expert Peer Now”
- Provide your name, email address, user ID, and select a product
- Submit your question – and get started!
You can also start this new channel directly from its dedicated landing page:
Instead of using the support channels that you already know, join this program today as a feature trial customer and explore this new channel option for no additional charge.
Ask an Expert Peer is available for a limited time. Therefore, your feedback is invaluable. We’ll use your input to help us decide if we will expand or discontinue this new support channel. Give us your feedback through the survey we send you after using Ask an Expert Peer.
- Access Ask an Expert Peer from the SAP Support Portal home page (green button)
- Visit the landing page
- Read the FAQ
*NOTE: There is limited availability. This feature trial is only available to customers who are licensed to one of the following products: SAP SuccessFactors Employee Central, SAP SuccessFactors Learning, SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting, SAP Adaptive Server Enterprise, SAP IQ, SAP Replication Server, SAP Adaptive Server Enterprise, and SAP Netweaver Databases: SAP NetWeaver Databases – Oracle Database; SAP ASE, ERP enablement.