Recently I put myself on the line that SAP would restore SAP Community to a position of strength. After a steady stream of feedback that the community’s voice had been diminished, it was clear that we needed to act.
We asked some of the company’s up-and-coming leaders to come together and do whatever it takes. A true ONE SAP effort to once again earn the full trust and engagement from our community. Here is what they told me:
1.We made a series of changes to the SAP Community experience over the years that frustrated our community and eroded some of the participation.
2.We let the impression linger that SAP was using our community simply as another channel to promote our corporate messages.
3.We drifted from what made SAP Community such a critical success in its early days – a place for users of SAP to come together, post content and share experiences.
As I hope most would agree, these were honest mistakes made with good intentions. Especially as of late, I believe the SAP team has made substantial process to get us back on the right path for SAP Community. The many dedicated colleagues who work on this are the loudest advocates for community in the company. I’m grateful for their efforts.
Notwithstanding this progress, we wanted a major gesture to signal 2018 as a year of action for SAP Community.
SAP Community is not a marketing platform. It is a place for our community, especially our developer community, to come together. Accordingly, the team behind SAP Community will now report to our Chief Technology Officer, Bjoern Goerke and Thomas Grassl.
Our fearless SAP Mentors will also be supported by this new model. I have enormous respect for the Mentors, especially when they push SAP to make changes that are in the best interests of our customers and users.
Bjoern, Thomas, Nick Tzitzon, Alicia Tillman, and many others deserve credit for reaching this conclusion collaboratively, without any of the normal “turf talk” that hurts companies. This is best for our team, best for our Mentors and best for SAP Community.
SAP was, is and will always be a community-driven company. Bjoern is the right leader to carry this mantle forward. He has my full support.