Introduction

Welcome to the blog posts of the SAP CX Services Marketing Practice.

We are happy to share our experience with you around Marketing Business, Technology and Analytics.

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Background

In the past the most of the communication management for SAP NetWeaver products could be handled via transaction SM59 in SAP GUI Backend.

But in the SAP Marketing Cloud you don’t have backend access anymore but still you can manage communciation to other systems. You just have frontend Fiori apps for this now.

In general the communication management setup in SAP Marketing Cloud is always following those 3 steps described here:

1. Create a communication user
2. Create a communication system
3. Create a communication arrangement

In our future upcoming blog posts we will refer to this blog post whenever a communication management setup needs to be done.

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Your SAP CX Services Marketing Practice.