SAP Contact Center & Meltdown and Spectre Vulnerability
Microsoft has released January 3, 2018 security patches to all Microsoft supported operating systems. Fix is for Meltdown and Spectre vulnerability and SAP Contact Center Support recommends all customers to apply all related fixes.
Fixes might have minor affect to SAP Contact Center system performance. Generally SAP Contact Center is a type of product where you shouldn’t see major latency caused by the fix, however custom code IVRs might be an exception.
When testing the fix pay attention to:
– system on virtual platform
– system with virus scanner
For more information refer to Microsoft documentation:
Important: Windows security updates released January 3, 2018, and antivirus software
Mitgations for Speculative execution side-channel vulnerabilities-Meltdown & Spectre
Understanding the performance impact of Spectre and Meltdown mitigations on Windows Systems
Hello Jukka,
Nice and informative blog. Can you please answer below questions?
What is the impact on SAP performance when updating BIOS on VM?
Do we need to change the existing CPU types if there is any impact?
Is it tested by SAP for linux environment?
Thanks in advance.
Regards,
Ateek
Hi Ateek,
There is no general answer for all SAP products, every product has different aspect to the vulnerability depending on how data is processed.
This blog covers product called SAP Contact Center and I have no answers for other products. I recommend you to raise an customer incident for more details.
Br,
Jukka