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Author's profile photo Sven Schneider

ITSM Widget MyMessages change/delete user preference for filter values

How can you change/delete user preferences for widgets MyMessages at ITSM homepage?
(SolMan 7.1 SP9 and newer)

This concerns the following widgets (see view cluster AIC_VC_MYMSG)

  • MyIncidentsAssignedToMeSOLMANPRO
  • MyIncidentsForDispatchingSOLMANDSPTCH
  • MyIncidentsForProcessingByMeSOLMANREQU
  • MyIncidentsReportedByMeSOLMANREQU
  • MyMessagesReportedByMyOrg

and there filter values:

  • Processor
  • Team
  • Message Type
  • Status
  • Maximum Number of Results

In addition to post ITSM assignment block with maximum number of results too high, these filter values are stored in table DSWPUSERPREFS for a specific user and not in BSPC_DL_PERSSTOR:

You can edit this entries directly with transaction SE16:
(example for widget My Messages – For Dispatching)

Kind regards

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