ITSM Widget MyMessages change/delete user preference for filter values

[sven_schneider2]

How can you change/delete user preferences for widgets MyMessages at ITSM homepage?
(SolMan 7.1 SP9 and newer)

This concerns the following widgets (see view cluster AIC_VC_MYMSG)

• MyIncidentsAssignedToMeSOLMANPRO


• MyIncidentsForDispatchingSOLMANDSPTCH


• MyIncidentsForProcessingByMeSOLMANREQU


• MyIncidentsReportedByMeSOLMANREQU


• MyMessagesReportedByMyOrg

and there filter values:

• Processor


• Team


• Message Type


• Status


• Maximum Number of Results

In addition to post ITSM assignment block with maximum number of results too high, these filter values are stored in table DSWPUSERPREFS for a specific user and not in BSPC_DL_PERSSTOR:

You can edit this entries directly with transaction SE16:
(example for widget My Messages - For Dispatching)



Kind regards
Sven