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Dear customer,

At SAP Support, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP Cloud customers are not aware of the channels available to them to expedite this process. In this blog, we will try to give you some quick tips to get on the right track.

Reporting incidents to SAP support:

If you have bought an SAP Contact Center cloud license, the person who is the IT contact in your contract will receive “Welcome to the SAP Service Marketplace” letter which will include the customer number, user-id and password.  This information will enable you to create customer incidents via the  SAP Support Launchpad.

  • If the person receiving the welcome letter is the first user of your company, she/he will be listed as “super administrator”.
  • Initially new users do not have any authorizations, just read-only access. To request authorizations please contact the super administrator in you company. See those under “My profile” > “Display my Super-administrators”.
  • For details about users and authorizations please refer to “Users & Authorizations” page.
  • If you need technical support regarding the support applications in the SAP Support Portal (can’t log incidents), please contact your SAP local Support Center.
  • If you need technical support regarding the support applications in the SAP Support Portal (can’t log incidents), please contact your SAP local Support Center.

Need a demo?

For a quick demo one how to use the portal, please check this splash page.

What information is needed when logging an incident?

Once you have this information handy, then you can proceed as per Knowledge Base Article “2584398 – How to create the perfect SAP Contact Center Support Incident“.

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