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I have very good news to share with you: on Monday, 18th 2017 the Support by Product Pages went live on the SAP Support Portal and on the SAP ONE Support Launchpad.

It allows to access content which is available for a product on the SAP ONE Support Launchpad (SAP Knowledge Base Articles), Help Portal, Guided Answers and SAP Community blogs and Q&A on one single place.

Following table gives an overview on the pages

SAP Customer Relationship Management 7.0 (4.0, 5.0, 2007 – customer specific maintenance) SAP Community Tag SAP Support Portal SAP ONE Support Launchpad Help Portal
SAP enhancement package for SAP CRM 7.0 EHP1. 7.0 EHP2, 7.0 EHP3, 7.0 EHP4 SAP Community Tag SAP Support Portal SAP ONE Support Launchpad Help Portal

 

There is also a tile on the Support by Product pages which is relevant for SAP Community – you can easily ask a question, write a blog from there or access relevant content, if the content is tagged by help of the relevant SAP Community product tag

In order that SAP Community can best benefit from this new feature and learn from your expertise or answer questions related to SAP Customer Relationship Management in the SAP Community Q&A, my suggestion is always to use one of the above product tags  as primary tag.

In order to make transparent to which product function your blog/question refers to, please always use one of following product function tags as secondary tag:

 

Let me also share the links for SAP Contact Center

 

Further information:

PS: We are currently updating the metadata for the Help Portal, to make sure that all deliverables show up on the Support by Product pages – thanks for your patience.

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