SAP has been very clear about their user experience (UX) strategy for years: it’s all about Fiori. SAP has released a huge number of Fiori apps, created comprehensive Fiori guidelines, and most importantly, the Fiori UX is being rolled out across the entire SAP portfolio covering S/4HANA, SaaS offerings, BI tooling, etc.
Since one of our goals, as VNSG, is to support the Dutch speaking SAP community, and adoption of Fiori is an important part of that, we have organized various workshops and meetings about Fiori, often in cooperation with the product management of SAP Fiori from Walldorf.
To inform our members and also to measure the results of our activity, we conducted a survey about the adoption of Fiori in 2015 and just recently in 2017. I will summarize the main findings in this blog.
- The number of companies which have a defined UX strategy has doubled from 6% to 12%. It’s still quite low, but growing fast.
- The main drivers for the UX strategy hasn’t changed. The top 3 are
- Improvement of user experience and adoption
- Increased productivity
- Consolidation of various user interfaces
- Almost all respondents know what SAP Fiori is (93% in 2015 and 97% in 2017).
- Regardless of all the adoption of Fiori, still 94% of the respondents use SAP GUI, but when they are asked which user interfaces they will use in the coming 2 years, 68% was planning to use the SAP GUI in 2015, but only 60% in 2017. This means that there is a slow moving away from SAP GUI, but companies are not ready to leave it behind completely.
- The big shift is that the second most used user interface was the Portal in 2015 and it is the Fiori launchpad in 2017. This is a clear technology shift.
- 14% of the respondents had Fiori implemented in 2015 and 53% in 2017. This indicates a growing adoption, which is the best indication of the success of SAP Fiori.
- The answers regarding average implementation time are very interesting. According to the survey results in 2017, 8% could implement Fiori in less than 2 weeks. In 2015 nobody could achieve it. On the other hand, the implementations taking more than 4 weeks grew from 60% to 83%. It seems there are quick wins, but more complex apps as well.
- To the question “Do you think SAP Fiori can help your business?” 76% answered yes in 2015 and 87% in 2017. This seems to confirm the efforts SAP is putting into SAP Fiori.
About the survey
136 people filled in our survey in 2015 and 134 in 2017. While 87% of the people who answered worked in IT and 13% in Business in 2015, 91% worked in IT and 9% in Business in 2017. Basically, the demographics of the survey in 2015 and 2017 are very comparable.
Henny Claessens, secretary of the VNSG UEX focus group: “SAP FIORI is the ultimate SAP UX destination for the default future SAP landscape. However for the time being several intermediate solutions (e.g. Screen Personas) will co-exist as well. Esp. in cases where the transition period for existing SAP landscapes is expected to be rather time-consuming (think of customer situations that are requiring less ambitious/aggressive change approaches). Seen from this point of view SAP tends to follow the ‘customer choice’ policy. An approach that is valid in cases where the change effort is expected to be real huge. However, seen from a new UX-standardization perspective it is my opinion that SAP would do a better job in proactively advocating the SAP UI5 / SAP FIORI approach.”
Tamas Szirtes, chairman of the VNSG UEX focus group: “I think the growing adoption measured in this survey is recognizable. Fiori delivers real value and customers understand it. On the other hand, the number of long implementation projects is growing which shows that the implementation experience is not perfect yet. I know SAP is working on it and I hope to see concrete improvements soon so that the adoption can grow further in the coming years.”