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Author's profile photo Peter Kappelmann

Advance Notice: New Terms of Use for SAP ONE Support Launchpad and SAP Support Portal

Diesen Beitrag gibt es auch auf Deutsch.

On May 25, 2018, the General Data Protection Regulation (GDPR) 2016/679 will become effective. It introduces new directives regulating the processing of personal data by private companies and public authorities throughout the European Union. This makes it necessary to adjust the privacy-related sections of the Terms of Use for the SAP ONE Support Launchpad and the SAP Support Portal.

To give you enough lead time to familiarize yourself with the new terms and conditions, starting January 15, 2018, a pop-up in the launchpad will periodically alert you. You then have two options:

  • You can immediately accept the new conditions. The pop-up will then no longer be displayed.
  • You can request to be reminded again two weeks later. In this case, if you have accepted the current version of the terms of use, you can simply continue to work as usual. Acceptance of the new terms and conditions will become mandatory only as of May 25, 2018.

Newly generated S-users who enter the launchpad for the very first time after January 15, 2018, will be prompted to accept the new Terms of Use for the SAP ONE Support Launchpad and the SAP Support Portal. You can find them referenced through a link in the footer of these websites or directly at

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