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How to resolve issue if PI ESR and Integration Builder not opening from browser

Hi All,

Having PO 7.5 with SP6. Java version 1.8.0_151 64bit

C:\Users\nikunj_thaker>java -version
java version “1.8.0_151”
Java(TM) SE Runtime Environment (build 1.8.0_151-b12)
Java HotSpot(TM) 64-Bit Server VM (build 25.151-b12, mixed mode)

ESR and Integration builder is not opening from Web Browser after click on respective link java initiated but post some time it dies and no response

I followed step mention in trailing but issue not resolved.
https://wiki.scn.sap.com/wiki/display/XI/Troubleshooting+PI+ESR+and+Integration+Builder+Logon+Issues

My java version compatible as per SAP note – https://launchpad.support.sap.com/#/notes/2073368

Then i tried with below manual approach which mention at https://www.java.com/en/download/faq/java_webstart.xml

From command prompt

You can also launch an application from a command prompt by typing javaws jnlp_urlwhere jnlp_url is a url to the jnlp file of the application.

  1. Go to Start > Run > type command
    A command prompt window will appear.
  2. Type javaws url_of_jnlp

i.e. C:\Users\nikunj_thaker>http://iplpid.intas.com:50000/dir/start/sso/directory.jnlp

i.e. C:\Users\nikunj_thaker>javaws http://172.16.0.5:50000/dir/start/sso/directory.jnlp

Which working fine and able to open.

Then i had try to find out what is root cause why not opening from web browser when i had checked JNPL file realized memory parameter was not set correctly which caused this issue.

After correcting its start working in web browser.

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