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Author's profile photo Akshay Kumar

Setting up Communication Management in SAP S/4HANA Cloud

[Last reviewed for Updates: January 18, 2019]

When we talk about SAP S/4HANA Cloud Integration with other SAP or non SAP products, APIs play a major role in exchanging data between two systems.

APIs provide the capability to process input and output for a business object.

The attempt of this blog series is to explain the configuration, settings and methodology to be followed in consuming/ testing the APIs. A simple test can be performed using the testing capability within SAP API Business Hub.

In this episode of blog series, I would like to explain the step by step procedure to be followed to setup the Communication Management in SAP S/4HANA Cloud which will activate a SAP S/4HANA Cloud API ( ‘Process Purchase Order’ as an example) for use. 

1.  Create Communication User:

1.1  Login to SAP S/4HANA Cloud System and select ‘Communication Management’ group:

1.2  Select ‘Maintain Communication Users’ App and click ‘New’:

1.3  Fill up the User Name, Description & Password and click ‘Create’:

Note: Here we would use basic authentication. Alternatively there is a way to authenticate via certificate if API has to be consumed by a different target system eg: SAP Cloud Platform Integration.

1.4 Once you click ‘Create’, the Password Status would become Productive. Now click ‘Save’:

The Communication User is now successfully created.


2. Create Communication System:

2.1  Login to SAP S/4HANA Cloud System, select ‘Communication Management’ group and Click             ‘Communication Systems’ app (Refer snapshot from 1.1).

2.2  Here you would see the list of already existing Communication Systems if any. Click ‘New’ to             create a new Communication System:

2.3  Enter a System ID and System Name and click ‘Create’:

2.4  Give Host Name and HTTPS Port of the system you want to connect to.

We will use a hypothetical name and port here since we are aiming to test the APIs directly from         SAP API Business Hub.

Click ‘Add’ button for inbound communication to add the user for authenticating inbound request:

Note: Here we are using inbound service hence the ‘Logical System’ is optional but when we make use of outbound service then ‘Logical System’ plays an important role and is mandatory to be filled.

2.5 Select the Communication User(from value help) which we had just created and Click ‘OK’:

2.6 Click ‘Save’ and the Communication System is created:

Now we have successfully created a Communication System with a Communication User assigned to it.


3.  Create Communication arrangement based on the relevant Communication Scenario:

3.1  Login to SAP S/4HANA Cloud System, select ‘Communication Management’ group and Click                ‘Communication Arrangement’ app(Refer Snapshot from 1.1).

3.2 Once you are within the ‘Communication Arrangements’ application you would see the existing            Communication Arrangements if any. Click ‘New’:

3.3 Here select the relevant ‘Communication Scenario'(from value help) based on the API you                    would want to access. Like in our example we will use Process Purchase Order API, so we will             select ‘SAP_COM_0053’ for this case and click ‘Create’:

Note: You would be able find relevant Communication Scenarios in the API documentation from SAP API Business Hub.

3.4  Select the ‘Communication System'(from value help) which we have just created. The assigned         Communication User will now automatically appear in User Name field. Click ‘Save’:

The Communication Arrangement is now created successfully.

With this we have enabled our ‘Process Purchase Order’ API from SAP S/4HANA Cloud to be ready for use with authentication from Communication User created by us.

In my next blog I am focusing on showcasing how to use SAP API Business Hub to enable triggering the APIs of SAP S/4HANA Cloud system.

Disclaimer: This blog is based on SAP S/4HANA Cloud 1711 release.

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      Author's profile photo JAYVARDHANA SHARMA

      Good piece of write up. Simple and explanatory 🙂

      Author's profile photo Komathi T
      Komathi T

      Good content Akshay...

      Author's profile photo ADRIAN VILLAR


      May someone helps me to find out why I can't find the menu Communication Management?

      I've created an SAP S/4HANA 1809 which has its own SAP Fiori, but when I go into it I am not able to set Communication Users up.

      Many thanks in advance,

      Author's profile photo Fenny Gan
      Fenny Gan

      Hi Adrivan,

      I am facing the similar issue, do you have got the answer? if so, could you please share me the cause. thanks a lot!



      Author's profile photo Gaurav Karkara
      Gaurav Karkara

      Hi Fenny Gan and ADRIAN VILLAR ,

      You are not able to find it in S/4HANA because this app is only available for S/4HANA Cloud.

      Check Fiori apps reference library:'F1763')/S18




      Author's profile photo Fenny Gan
      Fenny Gan

      Hi GK, thanks a lot!

      Author's profile photo nitish chawla
      nitish chawla

      Hello Gaurav Karkara,

      I believe it means if we have a S/4 Hana project but don’t have S/4 HANA Cloud then we will not be able to integrate our system with these APIs ?

      Or we will not be able to integrate for testing purpose ?



      Author's profile photo Gaurav Karkara
      Gaurav Karkara

      Hi Nitish,

      We will not be able to integrate using APIs meant for S/4HANA Cloud. You can filter based on product in API reference library.


      Author's profile photo Amit Yadav
      Amit Yadav


      Can i use the Above steps, if i use the SAP trial account. as i cant see these options, on my trial account tenant.



      Amit Kumar.

      Author's profile photo Murthy V
      Murthy V

      Very well structured and very well articulated blog 🙂

      Author's profile photo R B
      R B

      Hi how can I see communication management in trial account. How can the role be added