Good to Know: Key Features of the SAP Support Portal
The redesigned SAP Support Portal has been live for just over 6 months. I’d like to point out some of the key features of what has changed.
You wanted a more streamlined support experience, and we heard you. In October 2016, we released selected pages as a preview of the support portal, and as of April 2017 the new portal has been permanently moved to http://support.sap.com.
During the development phase, we collected your feedback through usability studies, navigation tests, blog comments, surveys and we took it very seriously. Your feedback has influenced the user interface of the new portal as we implemented many of your requested changes. We will continue to monitor your feedback through the transition period and beyond.
What’s new about this version of the SAP Support Portal?
You will now find the most up-to-date information on the new SAP Support Portal. It is now simpler, easier to navigate, and mobile-enabled, allowing you to easily access the portal from anywhere, at any time, and with any device.
What has changed with the SAP Support Portal?
We’ve redesigned and restructured content pages and navigation, so everything that you need is right at your fingertips. For the homepage, we continue to focus on what’s important to you: quick access to search and critical tasks like viewing incidents, downloading software, managing users, and more.
In addition to a new look and feel that better aligns with other SAP web sites, we’ve streamlined the portal by consolidating related content and retiring outdated content. We have two new primary navigation sections: My Support and Tools. Previous navigation entries Knowledge Base & Incidents, Keys, Systems & Installations, Users & Authorizations and Software Downloads are now found under My Support along with other SAP ONE Support Launchpad information and applications. Tools is a growing area where you can find supportability tools offered by SAP. Our top task area has also increased from six tiles to ten – allowing us to provide you with quick access to more of your critical tasks. Finally, the new SAP Support Portal is mobile-enabled, where the old site didn’t provide an optimal user experience on tablets and smartphones.
Please note that the SAP ONE Support Launchpad was not affected by the portal redesign. The SAP ONE Support Launchpad continues to look, feel, and function as you already know it. The SAP ONE Support Launchpad and the SAP Support Portal are independent web sites. Of course you can still easily access it through the SAP Support Portal.
In addition to the above we have also released the Japanese version of the redesigned SAP Support Portal on September 27th 2017.
If you have further questions, leverage our FAQ or feel free to contact us.
Best Regards,
Bill Ahearn
SAP Support Portal Manager