Product Information
Integrate SAP Customer Checkout Point-of-Sales with SAP ByDesign
Please note that from 2302 Release onwards setting-up point-to-point integration with Computop will not be possible due to the deprecation from the February 2023 release of SAP Business ByDesign. However, for customers productively using the Computop integration there will be no changes. They will still be able to use the scenario and accept credit card payments via Computop point-to-point integration. |
SAP Customer Checkout (SCC) is a comprehensive point of sale system for small and medium enterprises, which provides out of the box integration with SAP Business ByDesign (ByD), ByD acts as cloud ERP backend for a point of sales (PoS) system.
For this purpose ByD provides the prepackaged integration scenario “Point-of-Sale Transactions Integration” and “E-commerce Web Shop Transactions Integration“ to connect the PoS system with ByD using web services. for details refer to blog Configure SAP ByDesign Point-of-Sales Interface
This blog post provides details about how to configure and run integrated end to end PoS scenario between SAP Customer Checkout and SAP Business ByDesign.
Overview of Point-of-Sales integration with ByD.
Integration of SAP Customer Checkout Point-of-Sales with SAP ByDesign demo video attached below which provides overview of PoS integration, detailed demo videos along with functional scenarios is in the Sample Demo videos section which is at the end of the blog.
SAP Business ByDesign Point of Sales Configuration
The Point-of-Sale enables you to process sales transactions, cash transactions and summary transactions from an external PoS system. A point-of-sale transaction is typically a business transaction that is performed at the point of sale, and subsequently entered in an external (remote) system before being transferred at a point later in time to the SAP Business ByDesign system. For more information, refer to Point-of-Sale Transactions in ByDesign Help Center.
To enable ByD PoS to integrate with 3rd party PoS application, I followed the steps that have to be executed to prepare ByDesign system.
Number |
Step |
Comments |
1 | Scope Point of Sale | Optional scoping feature |
2 | Scope E-commerce | Optional scoping feature |
3 | Create Communication System | Create in Application and User management |
4 | Create Communication Arrangement for Point of Sale | Create in Application and User management |
5 | Create Communication Arrangement for E-commerce | Create in Application and User management |
6 | Create new Petty Cash(s) | Create Financial Data |
7 | (Opt.) Create Clearing House and Clearing House Account | Optional Activity |
8 | (Opt.) Create Dummy Customer | Optional Activity |
9 | (Opt.) Create Dummy Creditcards | Optional Activity |
10 | (Opt.) Create a Project for Cost and Revenue monitoring | Optional Activity |
11 | (Opt.) Maintain account determination group for PoS Transactions without customers | Optional Activity |
12 | Create PoS Price Lists | Price List of in ByD |
13 | Note down relevant IDs | ID are used in SCC configuration |
Step 1 to Step 5 will explain how to configure PoS interface in ByD and make interface ready to be consumed from outside ByD application, for details refer to blog How to Configure SAP ByDesign Point-of-Sales Interface
Create new Petty Cash(s)
You can create and monitor petty cash for your company and also record cash receipts and cash disbursements made to and from your petty cash. Cash can be transferred between petty cash locations, or from and to bank accounts. You can create any number of petty cash funds for your company and view in the cash journal, in which the cash receipts and cash disbursements are recorded, the entire transaction history for a specific petty cash fund. For more information, refer to Petty Cash Quick Guide (Payment Management) in ByDesign Help Center.
The cash payments of Point-of-Sales Transactions have to be posted onto a petty cash. I followed the steps to create a petty cash in ByD:
- Log into Business ByDesign system
- Go to WorkCenter “Payment Management” and View “Petty Cash”
- In the OWL select “New” to create a new Petty Cash
- Enter the required information and press “Save and Close”
Create Clearing House and Clearing House Account (OPT.)
If Credit card payments are supported, then the relevant Point-of-Sales Transactions have to be posted onto a Clearing House Account. Therefore Payment Methods for Credit Card payments have to be scoped and a Clearing House and Clearing House Account has to be created.
For latest details please refer to KBA 3391322 – Integration issue between the SAP Business ByDesign and SAP Customer Checkout – Credit Card Payments
You must create a new clearing house (that is, acquirer) record and new clearing house account entry before you can accept credit card payments and complete your technical connectivity settings for your payment processing service provider. You must first create a new clearing house master data entry. Subsequently, you must create a new clearing house account. For more information, refer to Configuration: Clearing House Master Data for Credit Card Payments in ByDesign Help Center.
To do that the following steps have to be executed:
- Log into Business ByDesign system
- Go to Work Center “Business Configuration” and View “Implementation Project”
- Select the Implementation Project and click on “Edit Project Scope”
- Go to Step 4 “Question”, “Cash Flow Management-> Payment and Liquidity Management-> Payment Methods”
- Answer the question “Do you accept customer payment using credit cards?” below “Incoming Payments” with yes
- Go through the guided procedure and “Finish” scoping
- If needed, create additional Credit Card Types in Fine Tuning.
- Go to Work Centre “Liquidity Management” and View “Clearing Houses”. Create a new Clearing House
- Enter all relevant data, “Save” and “Close”
- Go to Work Centre “Liquidity Management” and View “Clearing House Accounts”. Create a new Clearing House Account
- Enter all relevant Data, especially Clearing House ID, Merchant ID, House Bank Account ID and Account ID
- Further enter all supported Credit Card Types
- Set it to active, save and close it
Short latest update regarding Credit Card Payment topic in SAP Business ByDesign:
- Credit Card payment configuration is needed step for Point-of-Sales integration between SAP Customer Checkout and SAP Business ByDesign.
- To enable the Credit Card feature please raise a customer incident ( since the business configuration option for credit card payment is disabled from 2302 release ) , for details refer to below KBA.
- the Credit Card payment is been disabled from release 2302 , for more details please refer to KBA 3391322 – Integration issue between the SAP Business ByDesign and SAP Customer Checkout – Credit Card Payments
- For further details please refer to latest KBA 3391322 – Integration issue between the SAP Business ByDesign and SAP Customer Checkout – Credit Card Payments
Steps for Credit Card payment enablement : please raise customer incident to enable credit card payment in customer backend system, after that you could continue with the steps as metioned in this blog.
- To create Dummy Credit cards in SAP Business ByDesign , please use the webservice ManagePaymentCardIn, using the webservice user can create dummy credit cards instances in the SAP Business ByDesign.
Create Dummy Customer (OPT.)
In PoS transactions often the customer is not known, it is proposed to create a dummy customer which is used in sales transactions. Create such a customer in the same way as a normal customer. WorkCenter Business Partner Data-> View Accounts-> New-> Private Account.
Create Dummy Credit Cards (OPT.)
In ByDesign Creditcard payments are only supported when a Customer is available. The credit cards can be assigned to the dummy business partner. Therefore go to WorkCenter Business Partner Data-> View Accounts-> Edit the dummy business partner-> Tab Financial Data-> Assign Credit Cards.
For latest details please refer to KBA 3391322 – Integration issue between the SAP Business ByDesign and SAP Customer Checkout – Credit Card Payments
Create a Project for Cost and Revenue monitoring (OPT.)
In ByDesign PoS use case the project information is maintained, when it is required to track the cost and revenue of Point-of-Sales Transactions, The followings steps describe how to create a corresponding project:
- Go to Work Center “Project Management” and View “Projects”
- Create a new Project
- A guided procedure for creating a project will open
- In step 1 enter as Project Type “Multi Customer project”
- In step 3 enter all other required data and set the status to “Released”
- Save and confirm the project
Maintain account determination group for PoS Transactions(OPT.)
An account determination configuration contains all the settings for determining the G/L accounts for automatically generated postings. For more information, refer to Setting Up an Account Determination Profile in ByDesign Help Center.
To maintain this configuration, the following steps have to be executed:
- Log into Business ByDesign system
- Go to Work Center “Business Configuration” and View “Implementation Project”
- Select the Implementation Project and click on “Open Activity List”
- Go to Step 2 “Fine-Tune”
- In the activity list open the activity “Charts of Accounts, Financial Reporting Structures, Account Determination” in the activity group “Financial and Management Accounting”
- In the “Charts of Accounts, Financial Reporting Structures, Account Determination” open the Account Determination “Sales”
- Add in the tabs “Revenues” and “Sales Discount” a row with an empty field for “Account Determination Group for Customers” and “Account Determination Group for Materials”. For the remaining columns enter the according account IDs
Create PoS Price Lists
The Customer Checkout application uses the price list as basis to synchronize materials and prices. So if you want special prices for sales shops, you have to create a price list, maintain there the relevant products and prices.
refer to Create a List Price in ByDesign Help Center.
Note: Currently only one price list is supported in SCC PoS system in context of ByD integration.
Note down relevant IDs
Note down the following IDs as they have to be configured in the Customer Checkout application:
- Company ID
- Project ID
- Petty Cash ID
- Master Petty Cash ID
- Sales Unit ID and Distribution Channel
- Site ID
- Note: inventory can be increased for a given product in Work Center “Physical Inventory”, “New Inventory Adjustment”
- Price List ID
- Clearing House Account ID
- ID of Dummy Customer
- Inventory Managed Location ID
- Logistic Area ID
- ID of Dummy Credit Cards
SAP Customer Checkout Point of Sales Configuration
SAP Customer Checkout (SCC) is a on-premise PoS solution which needs to be installed in the local system. following is the steps to be performed before you could start with configuration of SCC.
- Install SAP Customer Checkout , for further details please check the SCC documentation
After you successfully started Customer Checkout you have to configure it in the Work Center Settings.
Number |
Step |
Comments |
1 | PoS System | General Settings |
2 | Financials | Tax Rate, Credit Card details |
3 | Sales | Price, Discount, Stock details |
4 | Currency | Currency and Exchange rate.. |
5 | Technical | PoS system settings, Port, Proxy settings .. |
6 | Integration | ByD Company, Sales Org, Site, Customer detail, URL of ByD system, PoS service endpoint |
7 | Synchronization | Master data synchronization, like Customer, Product, Price List … |
POS System
In the view POS System you have to enter the following data:
In the General section you can store general information. Click on EDIT to start the changes .
Same is applicable for other sections Tax, Sales Screen, Master Data, Sequence Numbers of “POS System”
Name: Name of the Cash Desk
Description: Description of the Cash Desk
Location: Location of the Cash Desk
Company Name: Name of the company (is printed onto the receipt)
Tax Authority Name: Name of the relevant tax authority (is printed onto the receipt)
Tax Number: Local tax number (is printed onto the receipt)
VAT Number: VAT Number details (is printed onto the receipt)
Use Voucher Module: If this checkbox is active, it means that you are using the ByDesign Add On for central gift certification management.
Voucher Material ID: This ID is used when you want to sell vouchers in a sales receipt. You just have to enter the id into the Material Field and the voucher is determined.
Voucher GL Alias Code: When the amount of a voucher is posted to ByD, then this GL-Alias Code is used
Cashbalancing GL Alias Code: When Cash Balancing is created and posted to ByD, then this GL-Alias Code is used.
When ‘Cashbalancing GL Alias Code’ is maintained as blank (empty), then Cash
Balancing is not supported. It’s not created in Customer Checkout nor posted to ByDesign.
Currency: Leading Currency of the Cash Desk, currently this should only be Euro
Section Address
In this section you can enter the corresponding address information that shall be printed onto the receipt.
Section ByDesign Configurations
Company ID: ByDesign Company ID
Project ID: ByDesign Project ID (Optional)
Cash Storage ID: ByDesign Petty Cash ID
Sales Unit ID: ByDesign Sales Unit ID
Inventory Location ID: ByDesign Inventory Managed LocationID
Distribution Channel Code: ByDesign Distribution Channel
Price List ID: ByDesign Price List ID
Clearing House Account ID: ByDesign Clearing House Account ID (Optional)
Dummy Business Partner ID: Dummy Business Partner ID for credit card payments (Optional)
Gross Price from ByDesign: If this flag is set the prices in the pricelist are interpreted as gross price
Site ID: ByDesign Site ID
Logistics Area ID: ByDesign Logistic Area ID
Retoure Logistics Area ID: ByDesign Logistic Area ID for returns (optional)
Tax Char Code List ID: ByDesign Tax Characteristics code list id. Maintain ‘DE’ for Germany.
Financials
In the view Financials you have following sections:
CREDIT CARD TYPE, TAX RATES, SPECIAL SALES ITEM ACCOUNTS, PAYMENT TERMS, PETTY CASH, FINANCIAL TRANSACTION TYPES Click on EDIT to start the changes .
In the view CREDIT CARD TYPE you have to enter the following data:
If you use credit card payments you have here to maintain dummy credit cards for every Credit Card Type. These dummy credit cards have to exist in the Business By Design system.
In the view Tax Rates you have to enter the following data:
Here you can adapt the tax rates
Note : In the view GL Alias Code you can enter the Group IDs of the Account Determination Groups of the General Ledger, for which the flag “Available in Customer Invoice” is set. Further posting on a project is only allowed for group ids out of the section “Other Income”
Sales
In the view Sales you have following sections:
PRICE LISTS, Click on EDIT to start the changes .
Note: currently only one price list of Business ByDesign can be synchronised with Customer Checkout , it means customer has to have all product prices as part of one master price list in ByD. Mark the price list as Default and Active price list.
Currency
In the view Currency you have following sections:
CURRENCY, Click on EDIT to start the changes .
Maintain all supported currencies in the currency section and make sure Payment supported is set to ON.
In case of multiple currencies please maintain Exchange Rates.
Technical
In the view Technical you have following sections:
POS SYSTEM SETTINGS, Click on EDIT to start the changes
Note: maintain correct proxy settings in sub section “Network” , in case if master data synchronization fails with connection error . then please cross check the proxy settings of your local system settings with Network settings as shown below.
Integration
In the view Integration -> SAP BUSINESS BYDESIGN SETTINGS you have following sections General, ECM endpoint and POS endpoint :
In the General section you could enter the following:
Company ID: This is the default company in ByDesign System
Project ID: Optional field , filled in case if user wants to track POS transactions by Project
Sales unit ID: This is the default Sales Unit in ByDesign System
Inventory location ID: This is the default Inventory Location in ByDesign System
Distribution channel code: This is the default Distribution Channel in ByDesign System
Discount price list ID:
Clearing house account ID: This is the default House Account ID in ByDesign System
Account Determination Debtor Group Code: This is the default ACDG code in ByDesign System
Dummy business partner ID: This is the default Business Partner ID used in ByDesign System
Site ID: This is the default Site ID in ByDesign System
ERP party internal ID: This is the default party ID used for POS message to ByDesign System
Read customer service package size: in case of high volume data synchronization, this is the package size
Read material service package size: in case of high volume data synchronization, this is the package size
Read voucher service package size: in case of high volume data synchronization, this is the package size
In the ECM (E-commerce) section you could enter the following:
Host: URL of ByDesign System
Port: optional , since URL has the details
Connection timeout (in seconds): Used in case of data synchronization from ByD to Customer Checkout
User name: user ID maintained in Communication arrangement of E-commerce in ByD
Password: Password maintained in Communication arrangement of E-Commerce in ByD
In the POS endpoint section you could enter the following:
Host: URL of ByDesign System
Port: optional , since URL has the details
Connection timeout (in seconds): Used in case of data synchronization from ByD to SCC
User name: user ID maintained in Communication arrangement of POS in ByD
Password: Password maintained in Communication arrangement of POS in ByD
Any other configuration should not be necessary here!
In the view User Configuration you can create users for the Customer Checkout Application. These Users are independent of the Business ByDesign user.
In the view Ex-/Import you can export the configuration of the Customer Checkout application. You can import then import the configuration into any other Customer Checkout installation and it is not necessary to do the entries manually. But be careful the entries of the views ByDesign POS Properties and Integration are not included in the file, as for these entries the property files “bydpos.properties” and “integ.properties” exist in the configuration folder of the Customer Checkout Applicaton.
Synchronization
As part of Master data synchronization user will check in the Workcenter Settings, View Data Synchronization you can start/schedule the synchronization of Customers, Materials with Prices, Vouchers and Discounts.
For Customers it is first checked if there are any customers in the SCC Application that have not yet been sent to ByDesign because they were created in offline mode. If yes then they are sent to the ByDesign System, after that the Customers are synchronized from ByDesign into the SCC Application.
Once synchronization completes the job log can be seen in Synchronization logging section.
Note: In case if you are not using Chrome browser then clicking on OK button, then the popup will not close and data synchronization will not start.
For Materials, all Materials and Prices that are maintained in the specified price list are synchronized from ByDesign into the SCC Application.
Note: Only materials / Articles which are part of price list are synchronized from ByD to Customer Checkout.
For Receipts only the receipts that have been created inside the SCC Application and were not posted immediately to ByDesign will by synchronized into the ByDesign System.
For Vouchers the same logic as for Customers is used. First a synchronization from the SCC Application towards ByDesign takes place and afterwards vouchers that have been created by another SCC Application are synchronized from ByDesign into the application.
For Discounts, all Discounts that are maintained in the specified discount lists are synchronized from ByDesign into the SCC Application.
Note: in case synchronization fails with connection error, then please make sure you have set correct Proxy settings in section Settings -> Technical -> POS System Settings -> Network
Post PoS Transactions in SCC check in ByD
Create CASH-IN Transaction
In Customer Checkout cashier / Sales representative starts the day with initial amount in cash desk, if required cashier will transfer some amount initially from bank account or master cash desk, before starting the sales transactions.
To do so cashier could create Cash-In Transaction in Customer Checkout. Relevant cash transaction is created in SCC and posted to ByD.
Steps:
- Click on CASH-IN
- Enter the amount to be cashed-in
- Click on OK
- note down the cash-in transaction ID
Check CASH-IN Transaction Business ByDesign
Once Cash-In transaction is posted in SCC , PoS transactions can be viewed in ByD by navigating to Point-of-Sale Transactions view from the Customer Invoicing work center.
Steps:
- Login to ByD
- Navigate to Customer Invoicing work center -> Point of Sales work center view
- Click on Cash Transaction sub view
- Search with ID of cash transaction created in SCC
- Click on EDIT button and Click on View ALL
- Click on Document Flow tab
- Check the General Ledger Postings are successfully completed
Create Sales Transaction
Customer walks into store and selects the product from the store and walks to the cash desk, cashier will sell the articles to customer by creating Sales Transaction in Customer Checkout. And relevant sales transaction is created in SCC and posted to ByD.
Steps to follow to post Sales Transaction in Customer Checkout
- Click on SALES
- Select Customer
Note: selection of customer is optional , in-case if the customer is not selected , then the default customer is used as configured.
- Select Article / Material
- Finish the transaction
Note : User could choose to pay by Cash / Card, In case if user is paying exact cash, then user could click on button “OK” and then click on button “Yes,post receipt“
Note: In case of Card Payment / Mixed Payment (Cash and Card) methods, then use could click on relevant payment options and enter the relevant amount and post the sales transaction.
- Receipt created in system
- Search for the Transaction
Note : SCC can work in offline mode and transaction can be created in SCC and once SCC is online then it will post transactions to ByD system.
Note: In case if the Transmitted indicator is set , it means the PoS transaction is posted in ByD
Check Sales Transactions in Business ByDesign
Once Sales transaction is posted in SCC , PoS transactions can be viewed in ByD by navigating to Point-of-Sale Transactions view from the Customer Invoicing work center.
Steps:
- Login to ByD
- Navigate to Customer Invoicing work center -> Point of Sales work center view
- Click on Sales Transaction sub view
- Search with ID of cash transaction create in SCC
- Click on EDIT button and Click on View ALL
- Click on Document Flow tab
- Check the General Ledger Postings are successfully completed
Point-of-Sale Transaction Processing can be done by following one of the below step:
- If the sales transaction data is inconsistent, the sales transaction is not automatically released, and manual correction of the data is required before releasing to Financial Management.
- If the sales transaction data is consistent, it is automatically released to Financial Management.
Create Summary Transactions
In order to allow user to keep better track of the sales transactions SCC allows transaction of type Sales Summary, which will allow sales representative to summarize the sales transactions performed in a period of time ( daily , periodic, shift wise summary transaction ).
Sales summaries sent from SCC contain information about number of sales transactions as well as the sum of total amount of the sales transactions.
Steps to follow to post Sales Summaries in Customer Checkout
- Click on DAY END CLOSING
- Click on Next Step and Finish , in case if there are no deviations in the amount to be posted in sales summary and total amount of Sales Transactions .
- Sales representative could decide to post with deviations. In that case PoS transactions are posted into ByD with deviation.
Note: Deviations are differences between the number of sales transactions or total amounts described in the sales summary and the number of sales transactions actually received or the actual sum of the total amounts.
Check Summary Transactions in Business ByDesign
Once Summary transaction is posted in SCC , PoS transactions can be viewed in ByD by navigating to Point-of-Sale Transactions view from the Customer Invoicing work center.
Sales summaries sent from SCC contain information about number of sales transactions as well as the sum of total amount of the sales transactions.
Steps:
- Login to ByD
- Navigate to Customer Invoicing work center -> Point of Sales work center view
- Click on Sales Summaries sub view
- Search with ID of cash transaction create in SCC
- Click on EDIT button and Click on View ALL
- Check the number of sales transaction and sum of total amount of sales transactions
Check PoS Transactions in ByD Analytical Reports
Report Sales Transaction Volume (Point-of-Sale)
- This report shows amounts and quantities for sales items in sales transactions with the status Released. The main purpose of the report is to evaluate revenue.
- Before running the report, you can specify the data you want to see by making value selections for variables. You must make a value selection for all mandatory variables. In the system, mandatory variables are indicated by an asterisk (*).
- Use the filters to manipulate the display of data in the content pane.
- For this report, you can add these key figures:
- Total Gross Amount
- Total Net Amount
- Total Tax Amount
- Quantity
- To further analyze data in this report, you can drag characteristics to rows and columns.
- Characteristics that indicate periods such as Calendar Year, or Calendar Year/Month, are aggregated by Document Date.
Report Sales Transaction List (Point-of-Sale)
- This report shows an overview of sales transactions and associated amounts. The main purpose is to check the consistency of the back-end system with respect to the external point-of-sale system.
- Before running the report, you can specify the data you want to see by making value selections for variables. You must make a value selection for all mandatory variables. In the system, mandatory variables are indicated by an asterisk (*).
- The total gross, total net, and total tax amounts are converted into the selected display currency. The document gross, net, tax amounts are displayed in their original currency regardless of the display currency that you select. This is to ensure that e amounts are accurately compared to the external system without any conversion or adjustment.
- From this report, you can navigate to:
- Sales Transaction
- Customer
- Sales Unit
- Site
- Company
Create Sales Transaction with Return Item
After you posted the receipt successfully you can return it again.
To create return sales document user has to enter negative ( -1 ) quantity in Sales Transaction, which will post return PoS transaction in Business ByDesign.
Sample Demo videos:
- Overview
- Cash-In
- Sales Transaction
- Cash payment
- Card payment method
- Mixed payment method
- Account Sales (Credit Sales)
- Cash-Out (Optional)
- Cashing Up (Optional)
- Return Transaction (Optional)
- Day End Closing
- Offline capability
- Check Cash Transactions in Business ByDesign
- Check Sales Transactions in Business ByDesign
- Check Summary Transactions in Business ByDesign
Great blog with a lot of useful information. We just experienced how easy to integrate the CCO with BYD is.
We hope that SAP keeps working on the BYD scope as they seem to be focussing only on B1. Especially with the pricing, there are some basic features with BYD that are not yet covered like multiple pricelists or scales.
Kind Regards
Jimmy
Hello,
thank you for this blog.
Do you know how pay-in and pay-out transaction are managed in SAP By design. Do you have example of test?
Thank you
Hi
Is there a solution to book a payment of an invoice from BYD into the CCO? Even the pay-in and pay-out doesn't seem to work.
Thank you
Hi Jimmy,
could you please open an entry in the SAP Customer Checkout Community itself?
https://answers.sap.com/tags/67838200100800006251
Regarding Pay-In / Pay-out please have a look here:
https://answers.sap.com/questions/629891/how-to-check-pay-in-pay-out-transaction-created-in.html
kind regards
Stephan
Dear Sir,
Thank you for all this blog very helpful.
We are trying to integrate CCO with SAP By Design are the tab "Discount List" in the "Sales" tab is missing in our configuration.
Is there a special parameter to activate to have an access to this tab ?
Thank you for your help.
Regards
Pauline
Great blog with lots of useful information.
Many thanks for that.
Unfortunately the bookings in BYD do not work. Means the list Point-of-Sales transactions is always empty. But SCC does not give an error. An idea where the problem could be.
Thanks in advance for a tip.
Greetings
Walter
Dear all,
I just face lately an issue with our integration between SAP BYD and CCO
the issue here the service item from CCO can`t hit the service list page on byd which is mean there is no direct integration between them, and to solve this issue you have only two solutions as they mentioned
we have to create a service item as a product item with zero costing which is a walkaround solution.
can anyone help me if face this issue before and how to fix this issue without losing any analytics reports.
Hi Colleagues,
could you please raise ByD incident with details .
regards
murthy
Dear Expert,
the issue here CCO can`t reach the service item on BYD that's it on the integration level.
both applications have service features but the integration part not working properly. CCO can only reach for material items.
okay in a different way to explain the issue,
now our business we sell two kinds of things, services, and materials "which is products"
the front end is SAP CCO
and back end SAP BYD
BYD will control their stock and everything related to costing and reports....etc
now when we start to check the service part CCO can hit a materials section on BYD to reduce the qty from our stock .... etc
for service, we can`t do that the reason is there is no integration link direct from CCO to BYD under service item.
Hi colleagues,
thanks a lot for the details, can you please schedule a short meeting with me murthy.v@sap.com
lets discuss the details.
regards
murthy
Hello Murthy,
Thanks for this great instruction.
We have one issue with the integration, with the credit card payment. We followed all steps. Integration works well except payments with credit cards. We added dummy credit card in SAP CCO but can't add this dummy credit card to dummy customer. There is no option to add card. Only with computop, but we don't want/need computop as it should be only a dummy card for CCO.
Any ideas?
Thanks
Christian
Hi colleagues,
short update from our end:
regards
murthy
Hello Murthy
We have one issue with the integration, with the credit card payment. We followed all steps. Integration works well except payments with credit cards. We added dummy credit card in SAP CCO but can't add this dummy credit card to dummy customer. There is no option to add card. Only with computop, but we don't want/need computop as it should be only a dummy card for CCO.
Any ideas?
Thanks for all
Hi Colleagues,
good morning .
short remark from our end: could you confirm if the issue of adding dummy credit card to dummy customer is it in SAP ByD ERP side / is it in the SAP CCO side.
for details about how to configure dummy credit card : please refer to blog Integrate SAP Customer Checkout Point-of-Sales with SAP ByDesign | SAP Blogs and section "Create Dummy Credit Cards" in the blog. and also refer to documentation Configuration: Clearing House Master Data for Credit Card Payments in ByDesign Help Center.
in case if you still have issue with SAP ByD ERP side could you please raise customer incident on ByD and we would like to follow it up from our end.
regards
murthy
Hola Murthy,
Help create dummy credit cards in SAP ByDesign, we have a problem with the integration (with credit card payment) We follow all the configuration steps for CCO. The integration works well except for credit card payments, We added a dummy credit card in SAP CCO but we cannot add this dummy credit card to the fictitious customer in SAP ByDesign ( No option to add card) Only with computop, but we do not want/need computop since it should only be a dummy card for CCO.
AGREGAR TARJETA DE CRÉDITO FICTICIA
Hi Colleagues,
could you please create customer incident on ByD , it would help us to have a detailed look at the scenario in the system.
thanks for the help and support.
regards
murthy
We have the same problem. Have you been able to solve it?
Hi Colleagues,
could you please raise customer incident from your end, so that the development team could have a detailed look at the issue from our end.
regards
murthy
Hi colleagues,
short update from our end:
regards
murthy
Hi colleagues,
short update from our end:
regards
murthy
Hi , Murthy V
We are integrating with CCO. Everything synchronizes correctly, but the card payment enters the ByD system as inconsistent. We cannot create a Dummy credit card in ByD as you mention in your post. We have the same problem as the previous comment. We cannot create credit cards in ByD. Do you have any idea how to solve this problem? In the scope, we no longer have the possibility of activating the credit card payment method, and in the cco it is necessary to inform of a Dummy credit card for sales operations Thank you so much
Hi Colleagues,
could you please raise customer incident from your end, so that the development team could have a detailed look at the issue from our end.
regards
murthy
Hi colleagues,
short update from our end:
regards
murthy