Scenario | Data needed | Location |
SAP HANA installation | SAP HANA installation logs | /var/tmp/hdb_<SID>_<action>_<time_stamp> |
SAP Business one installation | SAP Business One installation logs | /Path to installation directory/SAPBusinessOne/logs |
SAP Business One client installation | SAP Business One install logs | <C:\ProgramData\SAP\SAP Business One\Log> SAP note 2432304 |
Analytics | Tomcat logs (Catalina.out) , AnalyticsService.log | Tomcat logs : /Path to Installation directory /Common/tomcat/logs Analytics service logs :/var/log/SAPBusinessOne/ AnalyticsPlatform |
Fiori cockpit | SAP Business One client logs , Troubleshooting steps as per SAP Note | C:\ProgramData\SAP\SAP Business One\Log\SAP Business One\I305125\BusinessOne |
SAP HANA schema import/export | Debug level trace for index server | SAP HANA Index server trace as per SAP note 2134959 |
SAP HANA memory | Fullsysteminfodump | As per SAP note 1732157 |
SAP HANA service crash /service is not starting | Fullsysteminfodump | As per SAP note 1732157 |
Database upgrade | Upgrade logs , Version information, | Mandatory Information required for SAP Business One Upgrade Incident As per SAP note 2380811 |
Backup service | Tomcat logs (Catalina.out), Backup service logs | Tomcat logs : /Path to Installation directory /Common/tomcat/logs, Backup service logs /var/log/SAPBusinessOne/BackupService/logs/<Hostname>_3<instance>15 and /var/log/SAPBusinessOne/ServerTools/BackupService |
Job service | Tomcat logs (Catalina.out), mailer.log | Tomcat logs : /Path to Installation directory /Common/tomcat/logs, Mailer logs :/var/log/SAPBusinessOne/ /ServerTools/Mailer |
SQL Query | Fullsysteminfodump with SQL trace enabled | As per SAP note 2031647 |
RSP | RSP agent service logs | %ProgramData%\SAP\SAP Business One\Log\Remote Support Platform\Service SAP note 2414424 |
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